Experienced Customer Service Representative I – Remote Opportunity at arenaflex

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join arenaflex as a Customer Service Representative I in a 100% remote role. As a key member of our team, you will play a vital role in providing outstanding service to our customers, ensuring their needs are met, and exceeding their expectations.

About arenaflex

arenaflex is a leading provider of integrated transportation and distribution solutions throughout the Northeast. With a rich history dating back to 1924, we have established ourselves as a trusted partner for businesses seeking seamless and flexible supply chain solutions. Our commitment to excellence is reflected in our promise to deliver outstanding service, and we are dedicated to fostering a culture of innovation, collaboration, and growth.

Position Summary

As a Customer Service Representative for arenaflex, you will be the primary point of contact for our customers, providing exceptional service and support through various communication channels, including phone, email, and fax. Your responsibilities will include:

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and freight charges
• Coordinating with internal departments, partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
• Scheduling delivery appointments and handling re-consignments
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
• Ensuring accurate billing of shipments
• Compiling and delivering custom reports; performing daily audits of reports
• Documenting all customer interactions for follow-up and record-keeping purposes
• Assisting customers with "My arenaflex" registration and utilization of our website
• Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, "Make Busy" %, Contacts per Hour)

Qualifications

To be successful in this role, you must possess:

• Experience in a fast-paced work environment with strong attention to detail
• Strong familiarity with MS Office (Word, Excel, and Outlook) and basic typing skills
• Ability to prioritize tasks and meet deadlines, working effectively as an individual contributor or as part of a team
• Willingness to maintain a flexible schedule to meet the needs of the business, including early mornings, evenings, and non-traditional holidays

Preferred Qualifications

* Minimum 1 year of prior customer service experience

Why arenaflex?

* Medical, Dental, Vision, and Life Insurance

• Short-Term and Long-Term Disability
• Wellness Program for yearly benefits discount
• Paid Vacation and Personal Time
• 401(k) with Company match
• Weekly pay via Direct Deposit

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Representative I, you will have opportunities to:

• Develop your skills and knowledge in customer service, transportation, and logistics
• Collaborate with cross-functional teams to drive business results
• Participate in training programs and workshops to enhance your performance and career prospects
• Take on additional responsibilities and contribute to the success of our organization

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from anywhere, at any time, as long as you meet the requirements of your role. Our company culture is built on the principles of:

• Collaboration and teamwork
• Innovation and continuous improvement
• Customer-centricity and service excellence
• Respect and inclusivity for all employees

How to Apply

If you are a motivated and customer-focused professional looking for a new challenge, please submit your application today. We look forward to reviewing your resume and learning more about your qualifications.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all employees feel valued and empowered to succeed. Apply To This Job Apply for this job