Experienced Customer Experience Champion II – Remote Opportunity at arenaflex

Join arenaflex, a leading provider of innovative solutions and services, as we continue to revolutionize the way people live, work, and play. Are you a customer experience enthusiast with a passion for delivering exceptional service and driving business growth? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our arenaflex team as a Customer Experience Champion II, working remotely from the comfort of your own home.

About arenaflex

arenaflex is a forward-thinking organization that empowers individuals to learn, grow, and thrive in a collaborative and inclusive environment. We believe in the power of diversity and strive to create a workplace where everyone feels valued, connected, and empowered to reach their full potential. Our team is driven by a shared ambition to shape a better future, and we're committed to making a positive impact on our customers, communities, and the world at large.

What You'll Be Doing

As a Customer Experience Champion II, you'll play a critical role in delivering exceptional customer experiences through first-contact resolution, discovery, and targeted recommendations. Your primary responsibilities will include:

• Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries
• Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to arenaflex
• Embracing the Service Plus mindset by resolving customer concerns and future concerns
• Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights
• Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue
• Serving as a brand ambassador and advocate for customers newly joined to arenaflex, throughout every contact and highlighting all that arenaflex has to offer through our products and services
• Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees
• After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts

What We're Looking For

To succeed in this role, you'll need:

• A Bachelor's degree or one or more years of customer service experience
• One or more years of sales experience
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
• A strong sales acumen with a track record of meeting or exceeding revenue goals
• Promote and provide solutions about arenaflex products, including phone, home internet, and other services on each call, ability to meet and exceed monthly sales targets
• Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business
• The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs
• Meet all home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided

Even Better If You Have

* A degree

• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel)
• Experience troubleshooting hardware, software, applications, network, and device issues
• Experience promoting and upselling products or services
• Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location

Home Office Requirements

* In this remote role, you'll work from home with occasional in-person meetings and training

• Home office must be located within the contiguous United States
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
• A dedicated quiet and private workspace
• arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements
• The ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunity to work in a dynamic, fast-paced environment with a talented team
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance
• A commitment to diversity, equity, and inclusion

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger, and we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Apply for this job