Experienced Customer Experience Administrator – Remote Opportunity at arenaflex

As a leading organization in the home repair and maintenance industry, arenaflex is committed to delivering exceptional customer experiences that exceed expectations. We're seeking a highly skilled and customer-focused Customer Experience Administrator to join our remote team. This is an exciting opportunity to work with a dynamic organization that values innovation, teamwork, and customer satisfaction.

Job Highlights:

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Start Date:

Immediate openings available -

Company:

arenaflex -

Location:

Remote (US) -

Compensation:

A competitive salary -

Position:

Customer Experience Administrator

Job Overview:

As a Customer Experience Administrator at arenaflex, you will play a vital role in overseeing all customer activity within the organization. Your primary responsibility will be to assist Home Techs in maintaining the highest standards of service, ensuring that customers feel valued and supported throughout their experience with arenaflex. This role requires exceptional communication skills, attention to detail, and the ability to juggle multiple tasks simultaneously.

Responsibilities and Duties:

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Customer Communication:

Accept inbound customer calls, leads, and return customer messages within 24 hours, ensuring that customers feel heard and supported. -

Job Scheduling:

Prepare and approve job proposals, follow up with customers for scheduling after deposit is received, and manage daily scheduling of Home Techs. -

Social Media and Website Management:

Update social media and company website with referral statements and job photos, showcasing arenaflex's commitment to customer satisfaction. -

Job Closure:

Close out jobs in all operational/accounting systems, ensuring accurate and timely completion. -

Automated Invoicing:

Send out automated invoices after job completion, streamlining the billing process. -

Communication with Stakeholders:

Maintain close contact with Owner General Manager, Service Techs, and customers, fostering a collaborative and customer-centric environment.

Qualifications:

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Telephone Customer Service Experience:

Proven experience in handling customer calls, leads, and messages, with a focus on delivering exceptional service. -

Pleasant Speaking Voice:

A warm, friendly, and approachable tone that puts customers at ease. -

Home Computer and Internet Access:

A reliable home computer with a microphone headset and high-speed internet access, ensuring seamless communication and data management. -

Background Check:

Ability to pass a background check, ensuring the safety and security of customers and arenaflex staff. -

Public-Facing Skills:

Enjoy working with the public, with a desire to always exceed customer expectations. -

Desire to Exceed Expectations:

A passion for delivering exceptional customer experiences, with a focus on continuous improvement and growth.

Main Objectives:

1.

Leave a Great Impression:

Customers should feel that you were positive and helpful throughout their experience with arenaflex. 2.

Live Answer Phone Throughout Shift:

Answer phone calls with a smile, providing a warm and welcoming experience for customers. 3.

Live Respond & Return Emails Throughout Shift:

Respond to customer emails and messages in a timely and professional manner. 4.

Respond to All Voicemails in Queue:

Address all voicemails in a prompt and courteous manner. 5.

Respond to All Emails in Queue:

Respond to all customer emails in a timely and professional manner. 6.

Log all Data into Lead Tracker Database:

Accurately log all customer data into the Lead Tracker database. 7.

Log all Data and Schedules on HouseCallPro and/or Workiz:

Manage customer data and schedules on HouseCallPro and/or Workiz, ensuring seamless communication and data management.

Compensation and Benefits:

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Competitive Salary:

A competitive salary that reflects your skills and experience. -

Remote Work Opportunities:

Work from the comfort of your own home, with the flexibility to manage your schedule and work environment. -

Career Growth Opportunities:

arenaflex offers a range of career growth opportunities, with a focus on professional development and continuous learning. -

Learning Benefits:

Access to training and development programs, ensuring you stay up-to-date with the latest industry trends and best practices.

Work Environment and Company Culture:

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Remote Work Environment:

Work from the comfort of your own home, with the flexibility to manage your schedule and work environment. -

Collaborative Culture:

arenaflex values collaboration and teamwork, with a focus on delivering exceptional customer experiences. -

Innovative Approach:

arenaflex is committed to innovation and continuous improvement, with a focus on staying ahead of the curve in the home repair and maintenance industry.

How to Apply:

If you're a customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. arenaflex is committed to building a diverse and inclusive team, with a focus on attracting talented individuals who share our values and passion for customer satisfaction. Apply now to join our friendly team and take the first step towards a rewarding career at arenaflex. Apply for this job