Experienced Full Stack Advisor, Customer Logistics and Supply Chain – Remote Opportunity at arenaflex

Job Highlights:

-

Start Date:

Immediate openings available -

Position:

Advisor, Customer Logistics and Supply Chain -

Company:

arenaflex -

Location:

Remote -

Compensation:

A competitive salary

Location(s):

- United States of America

City/Cities:

- Remote

Travel Required:

- 00% - 25%

Relocation Provided:

- No

Job Posting End Date:

- October 25, 2024

Shift:

Job Description Summary:

At arenaflex, we're on a mission to revolutionize the way we approach customer logistics and supply chain management. As an Advisor, Customer Logistics and Supply Chain, you'll play a vital role in providing exceptional customer service, resolving complex issues, and driving process improvements across our organization. If you're a motivated and detail-oriented professional with a passion for supply chain management, we want to hear from you!

What You'll Do for Us:

As an Advisor, Customer Logistics and Supply Chain, you'll be responsible for: -

Managing planned activities and resolving issues

that affect multiple orders/customers, determining solutions, and executing changes. Lead cross-functional meetings to resolve issues. -

Performing all Customer Service day-to-day work

, managing escalated issues, and addressing service issues & opportunities/trends raised by Customers, PSS teams, Customer Solutions, and Account Teams. -

Leading continuous improvement activities and project management

with cross-functional teams. -

Understanding performance metrics and improving quality, speed, and capabilities

to meet or exceed goals. -

Serving as a single point of contact

for assigned customers, attending face-to-face customer meetings, internal forecast meetings, sales meetings, etc. -

Managing high-volume promotional activities

by ensuring end-to-end execution of all Customer requirements. -

Communicating and presenting

to all levels in the organization. -

Types of planned activities managed

- Informal and formal allocation, holiday schedules, new item implementations, managing warehouse closing/openings, item discontinuations, SAP implementations. -

Types of unplanned activities managed

- unplanned closings, redirects, dock capacity, transportation capacity and issues, open order reports, quality holds, pre-cuts, short code, and too old to sell process. -

Day-to-day customer service activities

(i.e., order entry; expedited orders; customer order change request; customer pick up; Customer credits; transportation issues; product cuts; general product information; over, short, and damaged process; transportation method change; process order changes based on delivery block reports; credit hold resolution; vendor-managed inventory; duplicate, missing, or incorrect orders; identification and correction of electronic data interchange (EDI) order issues; transportation Pool Schedules; order scrubbing to adhere to arenaflex policies; item conversion; combining two or more orders to ship together; arenaflex distributor special services. - Investigating, validating, claiming, or requesting reversal of fines, customer deductions, and transportation deductions.

Qualifications & Requirements:

-

Required:

High School diploma; GED equivalent. -

Availability to work rotating weekends.

-

Preferred:

Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience. -

At least one year in a customer-facing role and one year in a call center.

-

Three years in a customer-facing role; three years in a call center are preferred.

-

Strong customer service, problem-solving, issue resolution, and communication skills.

-

Building collaborative relationships

with Product Supply System teams, Sales, and our customer. -

Knowledge of supply chain, Order Management, and Customer Services processes and systems.

- Sense of urgency, detail-oriented, and able to provide clear and thorough documentation and communication. -

Must be able to operate independently with minimal daily supervision.

- Express ideas precisely, persuasively, and effectively; listens and responds appropriately to Customers and co-workers and all levels of management in an effective professional manner. -

Commitment to and passion for continuous improvement.

-

Experience with the following systems is preferred

- SAP P08 and SAP reports, Oracle Transportation Management (OTM), Excel and Pivot Tables, SoftPhone (for teleworking), Microsoft Office.

What We Can Do for You:

-

Innovative Technology:

We utilize and lead the market with our large supply chain network and state-of-art technology we use each day. -

Experiences:

With a global organization and the opportunity to learn and grow. -

Compensation & Benefits:

Competitive benefits package that start on day one of employment.

Skills:

- Communication - Complex Issues (Inactive) - Cross-Functional Teamwork - Customer Service - Group Problem Solving - Order Management - Prioritization - Process Improvements - Relationship Building - Supply Chain - Teamwork - Time Management

Pay Range:

- $60,200 - $74,100 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Our Purpose and Growth Culture:

At arenaflex, we're committed to creating a culture that's grounded in our purpose to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive, and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at arenaflex.

We are an Equal Opportunity Employer

and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

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