Experienced Remote Medical Customer Service Specialist – Patient Advocacy and Support

At arenaflex, we're dedicated to delivering exceptional patient care and experiences. As a Remote Medical Customer Service Specialist, you'll play a vital role in our mission to provide compassionate and personalized support to our patients and clients. If you're a creative problem-solver with a passion for making a difference, we invite you to join our dynamic team.

About arenaflex

arenaflex is a leading healthcare organization that's committed to revolutionizing the way we deliver patient care. With a focus on innovation, empathy, and excellence, we're shaping the future of healthcare. Our team is comprised of passionate professionals who share a common goal: to make a meaningful impact on the lives of our patients and clients.

Rewards for Doing Work That Matters

As a Remote Medical Customer Service Specialist at arenaflex, you can expect a competitive salary, comprehensive benefits, and a range of rewards that will make you feel valued and appreciated. Some of the benefits you can look forward to include:

• Starting pay: $15.50/hr-$18.00/hr
• Cash bonuses (based on facility performance) up to $750.00 per quarter
• Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
• Paid vacation days
• Paid sick leave
• 6 paid holidays plus two personal holidays
• Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
• Promotional opportunities
• An employee-friendly environment focused on patient satisfaction

Essential Duties

As a Remote Medical Customer Service Specialist, your key responsibilities will include:

• Handling inbound and outbound calls from patients and our client facilities by listening, empathizing, and solving issues; or escalating to the next level using sound judgment
• Using a computer to navigate screens to notate and effectuate a positive patient experience
• Perform administrative duties by managing email, completing assignments, and other duties
• Actively participate in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies

Job Requirements

To be successful in this role, you'll need to possess the following qualifications and skills:

• Be at least 18 years old with a high school diploma or GED
• Demonstrated ability to navigate a computer
• Demonstrated ability to be detail-oriented, analytical, and be a creative problem solver
• Must have a proven track record of being positive, solution-oriented attitude, and a great sense of humor
• Ability to type at least 30 words per minute
• Must have reliable, consistent transportation
• Ability to pass a background check and a drug screen

Wow Factors

While not required, previous medical office experience, including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience, is a definite plus. Additionally, billing or other revenue cycle certifications can give you a competitive edge in this role.

Training and Onboarding

As a Remote Medical Customer Service Specialist, you'll undergo a comprehensive training program that will equip you with the skills and knowledge you need to succeed in this role. Our training program includes:

• A three-week training period, Monday-Friday from 8:00am - 4:30pm (CST time zone)
• Ongoing coaching and support to ensure your success
• Regular feedback and evaluation to help you grow and develop in your role

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. Our team is passionate about delivering exceptional patient care and experiences, and we're looking for like-minded individuals to join our ranks. As a Remote Medical Customer Service Specialist, you'll have the flexibility to work from home and enjoy a range of benefits that will make you feel valued and appreciated.

How to Apply

If you're a creative problem-solver with a passion for making a difference, we invite you to apply for this exciting opportunity. To apply, simply click on the link below and follow the easy application process. Apply To This Job

Simple Application Process

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! Apply for this job