Experienced Online Chat Text Supervisor - Crisis Intervention and Support Services
At arenaflex, we are dedicated to providing exceptional crisis intervention and support services to individuals in need. As a leading organization in the field, we are seeking an experienced Online Chat Text Supervisor to join our team. This is an exciting opportunity to make a meaningful difference in the lives of others while working in a dynamic and supportive environment.
About arenaflex
arenaflex is a renowned organization that provides comprehensive crisis intervention and support services to individuals across the country. Our mission is to empower individuals to navigate life's challenges with confidence and resilience. We achieve this through our innovative programs, compassionate staff, and commitment to excellence.
Job Highlights
*
Position:
Online Chat Text Supervisor - Crisis Intervention and Support Services
Start Date:
Immediate openings available
Compensation:
A competitive salary
Company:
arenaflex
Location:
Remote
Job Description
The Online Chat Text Supervisor is a critical role that requires exceptional leadership and crisis intervention skills. As a supervisor, you will be responsible for the overall functioning of the 988 Crisis Chat Program, including individual supervision of all Crisis Chat Counselors. This program provides emotional support to individuals utilizing Crisis Chat and Text services, including crisis intervention, emotional support, intervention, and resources to all contacts.
Responsibilities
* Provides supervision to Crisis Chat Counselors and ensures appropriate intervention for all chat/text visitors
- Conducts risk assessments, safety planning, de-escalation, and follow-up with chat visitors
- Builds positive rapport with chat/text visitors and provides crisis intervention as needed
- Coordinates with emergency responders when active rescue is required
- Familiarity with resources and provides information and referral to visitors as appropriate
- Responds to crisis chat/text visitors as needed to support Counselors on shift
- Ensures thorough documentation is completed for all crisis chat/text
- Ensures each Counselor completes 1.5 chats/texts per hour
- Ensures the program responds to 2,171 chats/texts per month
- Provides daily ongoing monitoring of chats and texts to ensure quality
- Conducts weekly individual supervision sessions with Counselors
- Completes weekly quality assurance report with Counselors
- Completes performance evaluations and yearly reviews
- Provides training to new Crisis Chat Counselors
- Completes monthly Lifeline/Vibrant QA/QI reports
- Meets with Assistant Director of Crisis Services regularly to discuss program operations, concerns, and potential improvements
Requirements
* Bachelor's degree required, Master's Degree in any Counseling field or Social Work preferred
- 1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention, and intervention
- Computer skills with various software, including Microsoft Products
- Excellent oral and written communication skills
- Ability to function successfully in an environment requiring immediate response to urgent situations
- Spontaneous supervision of staff in real-time
- Knowledge of and familiarity with local and statewide community resources
- Analytical and problem-solving skills
- Ability to work independently with confidence, as well as lead a team of professionals
Work Environment and Culture
* Work from home with a quiet workspace and high-speed internet
- Flexible hours to meet program needs
- Collaborative and supportive team environment
- Opportunities for professional growth and development
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
- Access to ongoing training and professional development opportunities
Grassroots Rewards & Incentives
* 100% coverage of licensure and/or renewal expenses
- CEUs and professional training reimbursement
- Field certifications and instant wage increases for certifications achieved while employed
- $250 hiring bonus for full completion of onboarding and HR trainings
- $500 retention bonus
- Small loan option at 0% interest for 1 year
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.
How to Apply
If you are a motivated and compassionate individual with a passion for crisis intervention and support services, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job