Experienced Healthcare Customer Service Expert - Phone Intake Representative

Join arenaflex's Dynamic Remote Team and Deliver Exceptional Patient Care

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex's remote team as a Healthcare Customer Service Expert - Phone Intake Representative. In this critical role, you will be the first point of contact for patients seeking home healthcare services, providing empathetic support, and expert guidance to ensure seamless care transitions.

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing innovative solutions that empower patients to take control of their health. Our team of passionate professionals is committed to delivering exceptional patient care, and we're seeking like-minded individuals to join our dynamic remote team. With a strong focus on employee growth and development, arenaflex offers a supportive work environment, competitive compensation, and a range of benefits that promote work-life balance.

Responsibilities

As a Healthcare Customer Service Expert - Phone Intake Representative, you will:

• Provide exceptional customer service to patients, providers, and referral sources via phone, ensuring a positive experience and resolving issues efficiently
• Collect and enter clinical and demographic information into our CareCentrix portal, maintaining accuracy and attention to detail
• Respond to approximately 60-65 incoming calls per day, navigating complex requests and empathetically addressing patient concerns
• Collaborate with internal teams to ensure seamless care transitions and resolve issues promptly
• Meet or exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and Contact Center objectives
• Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date on industry best practices and arenaflex's policies and procedures

Qualifications

To succeed in this role, you will possess:

• High School Diploma or GED
• Minimum 2 years of customer service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
• Strong attention to detail, with the ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Basic PC skills working with Microsoft Office, including Word, Excel Spreadsheets, Outlook, and Microsoft Teams
• Ability to search the internet using a search engine, troubleshoot, and navigate multiple applications
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment

Internet Requirements

To ensure seamless communication and data entry, you will need:

• High-speed internet connection (Fiber or Cable) with speeds of 2mb/10mb upload and 10mb/25mb download or higher
• A reliable computer with a dual monitor setup and necessary software applications
• A headset or earbuds with a microphone for clear communication
• A quiet, distraction-free workspace with minimal background noise

What We Offer

As a valued member of arenaflex's remote team, you will enjoy:

• Competitive starting pay of $17.50/hour, with opportunities for growth and advancement
• A comprehensive benefits package, including Health, Dental, and Vision insurance, HSA Employer Contributions, and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
• Advancement opportunities, professional skills training, and tuition reimbursement
• A Walgreens Discount program, offering up to 25% off eligible items
• A dynamic, supportive work environment with a sense of community and camaraderie

CareCentrix Maintains a Drug-Free Workplace

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from motivated individuals who share our passion for delivering exceptional patient care.

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to arenaflex's dynamic remote team. Apply To This Job

Note:

arenaflex accepts applications on an ongoing basis until a candidate is identified. We're committed to finding the right fit for our team and look forward to reviewing your application. Apply for this job