Experienced Fiber Customer Support Analyst – Remote Opportunity with arenaflex
Are you a customer-centric professional with a passion for delivering exceptional technical support and service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Fiber Customer Support Analyst to join our team in a remote capacity. As a key member of our customer support team, you will play a vital role in ensuring our customers receive the best possible experience with our fiber services.
About arenaflex
arenaflex is a leading provider of innovative communication and entertainment solutions. We power and empower how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We strive to create a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our commitment to diversity and inclusion is reflected in our award-winning total rewards package, which includes comprehensive benefits, career growth opportunities, and a culture that values and empowers our employees.
What You'll Be Doing
As a Fiber Customer Support Analyst, you will be responsible for providing exceptional technical support and service to our customers. Your primary focus will be on troubleshooting issues related to our fiber services, including voice, data, and video services. You will work closely with our customers to understand their needs, provide solutions, and ensure their satisfaction. Your responsibilities will include:
- Answering incoming calls from customers with order inquiries and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're seeking a dedicated and customer-focused professional with a strong background in technical support and customer service. You will have:
- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
- A strong understanding of communication and networking components, including fiber and copper networks
- Experience in a fast-paced call center environment, with a focus on technical support and customer service
- A related Associate Degree or 2+ years of relevant experience
- Technical support call center experience is a plus
Even Better If You Have
* A related Associate Degree or 2+ years of relevant experience
- Technical support call center experience
What We Offer
As a Fiber Customer Support Analyst with arenaflex, you can expect:
- A competitive salary and comprehensive benefits package
- Opportunities for career growth and professional development
- A collaborative, inclusive work environment that values and empowers our employees
- A culture that encourages authenticity and fosters a sense of belonging
- A remote work arrangement with occasional in-person trainings and meetings
- A 40-hour workweek with flexibility to work evenings, weekends, and holidays as needed
Equal Employment Opportunity
arenaflex is proud to be an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Benefits
Our benefits are designed to help you move forward in your career and in areas of your life outside of arenaflex. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package.
Compensation
The compensation range for this position is between $632.00 and $1,770.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job