Implementations Project Manager

Implementations Project Manager Location: Remote in the U.S This is a fully remote position, full-time, with flexible working hours and work arrangements. About Vic Ai We're a rapidly growing startup, building software for real-time autonomous accounting and financial intelligence. Our proprietary AI and beautifully crafted UIs combine to give accountants and businesses capabilities they've never had before. We were founded by three Norwegian entrepreneurs, and are fortunate to have some renowned investors and partners: ICONIQ, Costanoa Ventures, Cowboy Ventures, and GGV Capital. Our HQ office is located in Manhattan, New York. However, we are a remote friendly company. Our company is re-thinking how financial back-office automation and B2B spend works....a mind-meltingly large market. We're a talented, hard-driving team led by experienced entrepreneurs. If you’re an enthusiastic, detail-oriented, curious disruptor, come build with us, you’ll fit right in. The role: Role details We are seeking an Implementations Project Manager to ensure that each of our customers who have committed to come on board to the Vic.ai platform have a great experience. Reporting to the Director of Business Operations, you will be responsible for building out our implementations service offering at Vic.ai and pose as the main Project Manager interacting with customers to ensure they are able to successfully reach the Go-Live readiness stage. What we consider for success in this role….

• Strong collaboration skills and the ability to communicate effectively with various audiences and levels within an organization.
• Good leadership skills, interpersonal competencies, and presentation experience.
• Analytical and problem-solving abilities.
• Stellar client relationship and change management skills.
• A high level of energy, a positive attitude, and the ability to see the future and grow within the organization.

Key areas of responsibility

• Leverage your ERP Implementations knowledge to drive the buildout of processes and templates for Vic.ai Implementation efforts with medium to large Enterprise customers
• Owning the customer lifecycle and implementation project management from deal close to onboarding readiness
• Develop and manage all go-live project aspects including
• Project plan
• Resource plan
• Communication plan
• Risk analysis
• Own and be accountable for the success of the Vic.ai implementations
• Establish lasting, mutually beneficial relationships with clients
• Collaborate with and lead client personnel and project team members to ensure that proposed solutions and client expectations are congruent
• Execute appropriate change management procedures
• Monitor project team member activities and project task assignments
• Manage project work plans and adjust schedules, work assignments, and project team personnel
• Review and approve all project deliverables
• Ensure all go-live prerequisites are accounted for and considered in the rollout plan
• Ensure overall client success and reference ability
• Identify and monitor ongoing client issues and drive them to appropriate resolutions
• Collaborate closely with integrations lead, product, sales engineering, customer success and other departments to coordinate successful go-live
• Work with Operations Lead to build out Implementations Standards to prepare for partnership involvement in Vic.ai implementation efforts

Requirements:

• Minimum five years of professional experience including three years of experience in the following:
• Previous software implementation experience preferably in Enterprise Resource Platforms
• Experience implementing Enterprise Resource Planning (ERP) systems
• Previous experience with requirements gathering scope of work definition, work organization, and assessment of work progress
• Managing complex projects with multiple workstreams, shareholders, and teams
• Previous management experience with the ability to mentor/coach technical and consulting staff.
• Bachelor’s degree
• Experience with providing presentations to clients and prospects
• Excellent problem solving and negotiation skills, anticipating and solving issues before they occur or become critical
• Ability to establish and grow strong relationships with customer’s project team and sponsors
• Excellent organizational skills with the ability to manage and track multiple projects simultaneously
• Strong written, verbal and non-verbal communication skills, especially conveying complex information in an understandable manner
• Technically savvy person
• PMP certification a plus

What we offer....

• An exciting work environment operating at the forefront of AI technology development
• Competitive salary
• 401K, health/vision/wellness perks (including health insurance coverage option 100% free for the employee AND family and perks like ClassPass and CitiBike!)
• Generous maternity and paternity leave
• Virtual team building events & awesome swag
• People-focused culture, adding-value and fun to our meetings
• Generous vacation time, family and travel-friendly environment
• Work alongside an enthusiastic, collegial, and driven team in a highly meritocratic environment
• The opportunity to work remotely, including workstation setup
• A team-focused culture. The team builds the product, the business builds the team

As an employee first culture, Vic.ai also offers in person retreats to employees. We love connecting in person as a remote-first company. We make it a benefit to our employees to come together and be able to celebrate our accomplishments, work together in person, and enjoy team building activities! We hold company retreats multiple times a year to keep our Vic.ai community strong. Check out all the fun we are having @vicdotai on our Instagram page. Also, don’t forget to follow us on LinkedIn to stay up to date on our AI technology and new career opportunities to join our teams. Acceptance and inclusion for everyone is at the heart of our company. We strive for diversity of thought, culture and background, which connects the entire Vic.ai community. We are proud to be an Equal Opportunity Employer. Apply tot his job Apply To this Job