Swedish or Danish-speaking Customer Support Specialist (Travel Industry) - Remote Opportunity

Are you a customer-centric individual with a passion for languages and a knack for problem-solving? Do you thrive in a dynamic environment where no two days are the same? Look no further! arenaflex is seeking a highly skilled and multilingual Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a seamless experience for our customers.

About arenaflex

arenaflex is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our commitment to innovation, customer satisfaction, and employee growth has earned us numerous awards, including "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture."

The Role

As a Customer Support Specialist, you will be the face of arenaflex, interacting with customers via phone, email, and chat. You will be responsible for:

• Providing accurate and timely information about new bookings, rebookings, and cancellation options for air and rail travel, hotel bookings, and more
• Finding solutions for each individual customer to ensure their journey runs smoothly
• Resolving customer complaints and issues in a professional and courteous manner
• Maintaining accurate records of customer interactions and resolving issues
• Collaborating with internal teams to resolve complex customer issues

Requirements

To succeed in this role, you must be:

• Fluent in Swedish, Danish, or Norwegian (C1 level) and have a good command of English (B2 level)
• A flexible and dynamic individual with excellent communication and problem-solving skills
• Able to work in a fast-paced environment with multiple priorities and deadlines
• Proficient in using technology, including CRM systems and other software applications
• Willing to learn and adapt to new processes and procedures

What We Offer

* A competitive salary of 1900,- Euros/Gross

• Bonus up to 250,- Euros/Gross
• Flexible work schedule, allowing you to work from the comfort of your own home or from our office in Riga
• A good health insurance, including gym and dentistry
• Paid mobile phone bill
• Supportive and fun coworkers who are passionate about delivering exceptional customer service

Work Environment and Culture

arenaflex is committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our office in Riga is a hub of activity, with a dynamic team of professionals who are passionate about delivering exceptional customer service. We offer a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive health insurance plan.

Career Growth Opportunities

arenaflex is committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and coaching. Our employees have the opportunity to take on new challenges and responsibilities, and to develop their skills and expertise in a supportive and collaborative environment.

How to Apply

If you are a motivated and customer-focused individual with a passion for languages and a knack for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application today, including your resume, cover letter, and any relevant certifications or qualifications.

Location

This role is available for remote work, with the option to work from home or from our office in Riga. We are open to candidates from the Baltic region and other locations.

Language Requirements

* Fluent in Swedish, Danish, or Norwegian (C1 level)

• Good command of English (B2 level)

Time Type

* Full-time

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Apply Now

Don't miss this opportunity to join a dynamic team of professionals who are passionate about delivering exceptional customer service. Apply now to become a part of arenaflex's customer support team! Apply for this job