Experienced Senior Director II, Customer Strategic Insights – Driving Growth and Innovation at arenaflex

Are you a strategic thinker with a passion for driving growth and innovation? Do you have a proven track record of leading high-performing teams and developing customer-centric insights that drive business success? If so, we want to hear from you! arenaflex is seeking an Experienced Senior Director II, Customer Strategic Insights to join our innovative team and help shape the future of our business.

About arenaflex

arenaflex is a leading company in the consumer goods industry, dedicated to delivering exceptional products and experiences to our customers. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. Our team is passionate about creating a culture of collaboration, creativity, and growth, and we're looking for like-minded individuals to join us on this journey.

The Role

As an Experienced Senior Director II, Customer Strategic Insights, you'll be responsible for leading a high-performing team to develop and implement customer-centric insights that drive business growth and innovation. You'll work closely with cross-functional teams to identify opportunities, develop strategic plans, and execute initiatives that deliver results. Your expertise will be essential in shaping the future of our business, and we're excited to have you on board.

Key Responsibilities

* Lead a high-performing team to define and steward industry, customer/consumer, and competitive insights that accelerate revenue and volume growth and enable success for the future (tied to our 2035 vision)

• Provide thought leadership, strategic storytelling, and unlock new opportunities through insights innovations, best practices, and partnerships
• Set strategy, prioritize resources, and deploy talent to ensure development of best-in-class and ground-breaking insights that shape business direction
• Partner across FSOP Sales, Marketing, Business Planning, Industry, and CVG (Customer Value & Growth) leadership teams to define top opportunities to address through a robust analytics and testing agenda
• Continuously navigate and survey the competitive environment to ensure keen awareness of marketplace opportunities and risks
• Collaborate across the arenaflex global network to ensure optimal use of resources, knowledge sharing, extraction of applicable learning, and expansion of the insights capabilities of the FSOP organization
• Set strategic guidance on critical insights and storytelling required to win business renewals and customers (Code 5/10s) that drive growth for the arenaflex system
• Identify and deploy latest technologies, partnerships, and innovative approaches to ensure fast-paced and agile insights development

Key Focus Areas

* Strategic Thinking and Strategy Development: + Define and set the agenda for critical insights and marketplace intelligence needs of the organization + Partner in the development of annual business plan; drive FSOP strategy and opportunities; ensure plan has a relevant FSOP strategy to win in the marketplace + Drive awareness of, and connectivity to, consumer and marketplace trends to enable thought leadership against the arenaflex Value Bundle

• Relationship Management:

+ Act as a network partner to ensure connectivity with other insights organizations, leading the way for knowledge sharing and application of growth-driving intelligence for FSOP customer partners + Build strong team-oriented relationships with other key internal business units and/or global partners that result in greater opportunities for the FSOP business

• People Leadership & Development:

+ Recruit and retain a high-performance team, and serve as an advocate for future career opportunities and personal growth/development + Set the agenda for training and capability building of the organization to enable deeper thought leadership in our customer relationships

Requirements

* Minimum Required: + 10+ Years in CPG Industry + Senior level experience within the consumer goods/beverages industry + Innovative and collaborative mindset, comfortable with disruption and able to pivot with business changes + People leadership/management – specifically, experience leading leaders of others + Customer experience in the Foodservice or CPG industry or adjacent businesses (i.e., digital, supplier, bottler, etc.) + Demonstrated success in leading geographically dispersed team + Experience across multiple disciplines beyond FSOP management (Human Insights, Revenue Growth Management, etc.)

• Preferred:

+ MBA or other graduate degree + Experience with customer-specific data sources and data providers, as well as internal tools, dashboards, and data sources

Skills & Attributes Desired

* Strategic thinker with holistic understanding of the consumer/customer landscape and clear application of pulling specific levers to build best-in-class thinking (drive insights to action)

• Advanced analytical capability and critical thinking to probe, assess, and advise on meaningful solutions
• Business planning experience and general management mindset/holistic view of the business
• Risk taking and unafraid to disrupt the status quo, think differently, and drive new ways of working
• Drives organizational performance, efficiency, and effectiveness

Travel & Location

* Travel: 25-35%

• Location: Virtual (Between East Coast and Central part of the US) with preference for Atlanta Based

Compensation & Benefits

* Pay Range: $224,100 - $257,600

• Base pay offered may vary depending on geography, job-related knowledge, skills, and experience
• A full range of medical, financial, and/or other benefits, dependent on the position, is offered

Annual Incentive Reference Value Percentage: 50

We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply To This Job Apply for this job