Experienced Seasonal Customer Service Representative - Remote Part-Time Opportunity
Join arenaflex, a leading provider of innovative technology and services that uniquely solve critical healthcare payer challenges, as a Seasonal Customer Service Representative. This part-time role offers a unique opportunity to work remotely, develop new skills, and be part of a vibrant and human-centric environment that inspires engagement and empowers team members.
About arenaflex
arenaflex is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. Our mission is to transform the way healthcare is administered in the United States by providing innovative technology and services that uniquely solve critical healthcare payer challenges negatively impacting member and provider experiences.
Our Culture
We live and work with purpose, care about others, act with integrity, communicate with transparency, and don't take ourselves too seriously. We're not just about business – we're about people. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.
Job Highlights
* Start Date: Immediate openings available
- Location: Remote
- Compensation: A competitive salary
- Position: Seasonal Customer Service Representative Part-time
- Duration: October 2024 through January 2025
- Schedule: 20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift for peak business hours
Principal Responsibilities and Duties
* Answer and track telephone calls within established department standards
- Track all existing member calls within the IKA database, ensuring that documentation is concise and factual
- Responsible for fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
- Answer "entry level" claims inquiries
- Take "Over the Counter" (OTC) orders for products and diabetic supplies
- Understand and process "entry level" enrollment and disenrollment procedures
- Enter prospective members into our software database
- Maintain appropriate current source documents and reference documents
- Interact professionally with other employees, customers, and suppliers
- Work effectively as a team contributor on all assignments
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
- As required, re-direct calls to appropriate department
Customer Service
* Responsible for driving the arenaflex culture through values and customer service standards
- Accountable for outstanding customer service to all external and internal contacts
- Develops and maintains positive relationships through effective and timely communication
- Takes initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner
Education, Experience, and Required Skills
* Ability to read and interpret documents and calculate figures and amounts
- Strong typing skills (40-60WPM)
- Ability to manage all customer questions/issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience
- Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
- Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism
- Ability to toggle between different systems to gather information and provide updates
- Excellent oral and written communication skills, including good grammar, voice, and diction
- Proficient in MS Office, including basic computer and keyboarding skills
- Excellent customer service skills (friendly, courteous, and helpful)
- High school diploma or general education degree (GED) required
- Minimum of six months to one-year related experience required
- An equivalent combination of education, training, and experience
Career Growth Opportunities and Learning Benefits
* Once you work your "Season," you will be eligible for priority consideration to return for future seasonal hiring periods if you have a 13-week break in service prior to working again.
- You will also have access to opportunities for regular full-time roles when they become available.
- arenaflex offers a comprehensive training program to help you develop new skills and advance your career.
Work Environment and Company Culture Highlights
* arenaflex is a remote-friendly company that offers a flexible work environment.
- Our company culture is built on values such as purpose, care, integrity, transparency, and a sense of humor.
- We believe in creating a vibrant and human-centric environment that inspires engagement and empowers team members.
Compensation, Perks, and Benefits
* Competitive salary
- Comprehensive training program
- Opportunities for career growth and advancement
- Flexible work environment
- Access to a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
How to Apply
If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and take the first step towards a rewarding new role. Apply To This Job Apply for this job