Experienced Customer Service Representative – Remote Position at arenaflex

Are you ready to take off on a new adventure and join a dynamic team at arenaflex? As an Experienced Customer Service Representative, you'll be the face of our company, providing exceptional support to our customers and helping them navigate their financial journey. If you're a people person with a passion for delivering top-notch service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative financial solutions, and we're committed to making a positive impact on our customers' lives. Our team is dedicated to providing exceptional service, and we're always looking for talented individuals who share our values. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive team.

Why you'll love this role

As an Experienced Customer Service Representative, you'll be responsible for providing exceptional support to our customers, addressing their queries, and resolving issues in a timely and professional manner. You'll be part of a collaborative team that's passionate about delivering outstanding service, and you'll have the opportunity to grow and develop your skills in a fast-paced and dynamic environment.

Key Responsibilities

* Provide exceptional customer service via phone, email, and chat, addressing customer queries and resolving issues in a timely and professional manner

• Collaborate with internal teams to resolve complex customer issues and provide solutions that meet their needs
• Develop and maintain a deep understanding of arenaflex's products and services, including our credit union offerings and digital banking solutions
• Stay up-to-date with industry trends and regulatory requirements, ensuring that you're always compliant and knowledgeable
• Work closely with the Payments and Digital Strategy team to resolve issues related to check processing, object processing, direct deposits, and budget transfers
• Assist with fraud resolution, member inquiries, and accounting standard ledger balancing
• Process mortgage payments, multi-account and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, review, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from customers for the timely and accurate processing of international and domestic budget transfer requests
• Research and verify incoming and outgoing budget transfer information
• Communicate with vendors to process budget transfers
• Understand and be familiar with outgoing and incoming budget transfer regulations
• Deposit check returns, review member check returns on draft changes, process member checks, verify customers for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

What you'll need for success

* High school degree or GED

• Intermediate Excel and Word experience
• Previous customer/member service experience
• Previous banking or credit union experience
• Episys/Symitar and processing wires experience
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience with the software or education and hands-on use of the software
• Ability to work prolonged hours in aid of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and customers
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for interest to detail
• Ability to effectively prioritize work and meet time limits
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and credit union pre-employment compliance exams

What you'll get

As an Experienced Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including:

• Travel perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning, we also offer digital health visits, flexible spending accounts, and more.
• Wellness programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
• 401(k) program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Join the arenaflex team

At arenaflex, we're committed to creating a dynamic and inclusive work environment that values diversity and promotes growth. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reach their full potential, and creating inclusive work environments that meet and exceed the needs of our diverse global community.

Apply now

Ready for an easy start? This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a new adventure with arenaflex! Apply To This Job Apply for this job