Experienced Part-Time Remote Healthcare Customer Service Expert - arenaflex

As a highly skilled and compassionate individual, we invite you to join arenaflex's dynamic team as a Part-Time Remote Healthcare Customer Service Expert. In this role, you will be the first point of contact for patients needing home healthcare services, providing exceptional support and care to those in need. With a strong focus on empathy, attention to detail, and a passion for delivering outstanding customer experiences, you will play a vital role in shaping the arenaflex brand and reputation.

About arenaflex

arenaflex is a leading provider of comprehensive, professional excellence in treatment and whole-person care for trauma, anxiety, depression, eating disorders, and substance use disorders. With a rich history spanning nearly 40 years, arenaflex has established itself as a trusted and respected name in the healthcare industry. Our commitment to delivering exceptional care and support has earned us a reputation for excellence, and we are now seeking talented individuals to join our team.

Position Overview

As a Part-Time Remote Healthcare Customer Service Expert, you will work in a high-volume call center environment, receiving and responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients. Your primary responsibilities will include:

• Collecting clinical and demographic information from patients and entering it into our arenaflex portal
• Providing exceptional customer service and support to patients, addressing their concerns and needs in a timely and compassionate manner
• Meeting and exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
• Collaborating with our team to achieve shared goals and objectives
• Participating in ongoing training and professional development to enhance your skills and knowledge

Responsibilities

* Provide exceptional customer service and support to patients, addressing their concerns and needs in a timely and compassionate manner

• Collect clinical and demographic information from patients and enter it into our arenaflex portal
• Meet and exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
• Collaborate with our team to achieve shared goals and objectives
• Participate in ongoing training and professional development to enhance your skills and knowledge
• Comply with all company policies, including HIPAA/PHI
• Demonstrate excellent empathy and patience when dealing with difficult callers or complex requests
• Strive to meet/exceed individual performance goals in the areas of Call Quality, Attendance, Adherence, and other Contact Center objectives
• Be fun to work with! We are looking for team members who bring joy to the work they do.

Qualifications

* High School Diploma or GED

• Minimum 2 years of Customer Service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
• Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings

Internet Requirements

* Speeds: 2mb/10mb upload and 10mb/25mb download or higher

• High-speed Internet: Fiber or Cable connection required
• DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
• While working, required to hardwire with an ethernet cable

What We Offer

* Starting Pay for external hires is $21.50 / hour + Monthly Incentive Bonus Opportunity

• Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
• Advancement Opportunities, professional skills training, and tuition reimbursement
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

About Our Team

arenaflex is led by Dr. Gregg Jantz, a pioneer of whole-person care and best-selling author of over 45 books on mental health topics. Our team is dedicated to delivering exceptional care and support to our patients, and we are committed to creating a positive and inclusive work environment.

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [www.aplaceofhope.com](http://www.aplaceofhope.com) to learn more about arenaflex and our mission and vision. Apply for this job