Experienced Part-Time Remote Customer Service Specialist – Healthcare and Legal Industry Expertise

At arenaflex, we're revolutionizing the way diagnostics are made accessible, fast, and transparent. As a Customer Service Specialist, you'll be a key part of our team, working closely with patients, providers, and attorneys to ensure seamless communication and timely resolutions. This is an exciting opportunity to join a scale-up business with a growth trajectory of over 100% YoY and make a real impact in the healthcare industry.

About arenaflex

arenaflex is a digital health scale-up that's changing the face of diagnostics. With a portfolio of brands tailored to both patients and providers, we're simplifying the process of booking scans and providing live scheduling at the point of care. Our technology harnesses AI to ease workflows for physicians, attorneys, and providers, making it easier for them to focus on what matters most – delivering exceptional patient care.

What You'll Be Getting Involved In

As a Customer Service Specialist, you'll be the primary point of contact for patients, providers, and attorneys, ensuring clear, professional, and empathetic communication throughout their journey. Your main priorities will be to:

• Provide detailed updates to providers and attorneys on patients regarding appointment scheduling, confirmations, and rescheduling statuses
• Schedule appointments for patients as required
• Ensure timely follow-ups with patients to minimize no-shows and handle any escalations
• Coordinate the timely delivery of scan reports, imaging records, and lien forms to attorneys
• Serve as the primary contact for attorney and provider inquiries, ensuring accuracy and professionalism in all interactions
• Manage and prioritize communications across phone, email, and text, ensuring prompt and accurate responses
• Update and maintain accurate records of all interactions in our internal database and other communication tools
• Work closely with sales, scheduling, interops, and AR teams to resolve issues and provide seamless service
• Adhere to and exceed service-level agreements (SLAs) for response times and follow-ups
• Document and escalate recurring issues to the management team and propose and implement process improvements across every interaction

The Top 5 Things We Want You to Achieve in Your First Year

* Build strong relationships with patients, providers, and attorneys by ensuring all communication (calls, emails, and texts) is clear, professional, and timely

• Implement effective follow-up strategies to decrease patient no-show rates by at least 10%
• Become highly proficient in all communication tools (e.g., Front, Dialpad) and scheduling systems to streamline workflows
• Handle the delivery of appointment details, imaging reports, and lien forms to customers with 98%+ accuracy
• Collaborate effectively with internal teams (e.g., scheduling, interops, sales) to resolve issues and improve overall workflows

What You Might Bring to the Table

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:

• You have excelled in a fast-paced customer service or communications role, ideally in a healthcare or legal environment
• You are an excellent communicator, and can effectively communicate across various platforms (phone, email, chat) with patients, providers, and attorneys
• You have an eye for detail and ensure accuracy in all communications and documentation
• You proactively identify issues and collaborate with cross-functional teams to implement solutions
• You have a self-starter mentality and can effectively manage multiple tasks and priorities to meet deadlines and SLAs
• You have experience using CRM systems, scheduling software, telephony platforms (e.g., Dialpad), and other communication tools

How We Will Interview You

We keep our interview process short and sweet, and we're a nimble team that can progress at pace. Here are the stages you can expect, but we might switch up the order of each step depending on team availability:

• Introductory call/interview with Sam, our Senior Talent Partner. The call is via telephone and will last around 30 minutes.
• Should it feel like there is an initial fit for all, we will invite you to an in-person interview with our VP of Operations and one of our Operations Leaders.
• All of our roles will have a small assessment stage. This might be in person, a take-home assessment, or further video calls. Length varies, but we're mindful of your time and try to keep it as simple as possible.
• Offer!

Benefits

We go beyond the basics with our benefits package. Here's what you can expect from us:

• Salary range of $50,000 - $55,000
• 401k
• Healthcare, Vision and Dental
• All the equipment needed for you to do your role effectively
• Flexible working
• Remote or hybrid working options
• Personal Development budgets
• 18 days PTO plus public holidays
• 10 paid sick days
• Inclusive policies designed by our team, for our team

Diversity at arenaflex

arenaflex is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences. We are opposed to all forms of unlawful treatment and discrimination. Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job