Experienced Part-Time Remote Customer Service Representative – Sales at arenaflex

Are you a customer service enthusiast with a passion for sales and a knack for building meaningful connections with people? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Part-Time Remote Customer Service Representative – Sales to join our team and help us redefine customer service.

About arenaflex

arenaflex is a global leader in communications and technology, and we're proud to be pioneers in making connections that change the world. With a rich history spanning nearly 150 years, we've been innovating and pushing the boundaries of what's possible. From the widespread availability of 5G and Fiber to working on cutting-edge technologies, we're committed to helping families, communities, and businesses thrive every day.

Job Overview

As a Part-Time Remote Customer Service Representative – Sales, you'll be the voice of arenaflex, providing exceptional service to our customers and helping them stay connected to what matters most. You'll work in a hybrid environment, reporting to our Grayson, KY location 3-4 days a week and working remotely from home 1-2 days a week. If selected, you must be able to report to this location.

Responsibilities

* Provide solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty

• Handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
• Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support
• Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
• Work in a fast-paced, inbound contact environment handling a high volume of calls, chats, emails, or other types of customer interactions
• Use multiple tools and systems to resolve various service, billing, and payment inquiries and maintain customer records
• Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services
• Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks

What You Can Look Forward To

* Paid training and additional resources to support success in your new role

• Competitive hourly rate of $16.00 - $18.30, plus up to $12,000 in commissions yearly if all sales goals are met
• Amazing perks and benefits, including:

+ Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays + Paid Parental Leave + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone

Requirements

* Call center or customer service experience

• Flexibility to work any schedule during hours of operation is essential
• Specific job assignments may require day, evening, weekend, or holiday hours
• Occasional overtime may be required
• WFH Requirements:

+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) + An established dedicated work area (desk, chair, electrical outlet, direct LAN connection) + AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) + You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)

Career Growth Opportunities

* Career possibilities are limitless with arenaflex

• You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
• If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!

How to Apply

If you're a motivated and customer-focused individual with a passion for sales and a knack for building meaningful connections with people, we want to hear from you! Apply today and join our team as a Part-Time Remote Customer Service Representative – Sales at arenaflex. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities. Apply for this job