Experienced Full Stack Customer Service Agent – Sports & Entertainment Industry – $21.45/hour (Overnight Shift)
Join arenaflex, a leading sports wagering and online casino games company, as a Customer Service Agent and be part of a dynamic team that's passionate about delivering exceptional experiences for our patrons! Are you a sports enthusiast with a passion for delivering top-notch customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Agent to join our team, working from the comfort of your own home 4 out of 5 days a week. As a Customer Service Agent, you'll be the face and voice of our digital sportsbook operations, providing an exceptional level of service to our players and guests across the country.
About arenaflex
arenaflex is a leading provider of sports wagering and online casino games, with a strong presence in the industry. Our company is built on a foundation of innovation, customer satisfaction, and a passion for delivering exceptional experiences. We're committed to creating a fun, relaxed work environment that fosters growth, learning, and collaboration among our team members.
About the Role
As a Customer Service Agent, you'll be responsible for providing comprehensive information on our mobile applications, resolving player issues, and building strong relationships with our patrons. You'll work closely with our internal teams to ensure seamless customer experiences, and you'll be empowered to make decisions that drive business growth and improvement.
Key Responsibilities:
* Communicate with players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile applications.
- Use internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players.
- Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the arenaflex brand.
- Assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations.
- Operate telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable.
- Answer player questions about arenaflex, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information.
- Follow various internal standard operating procedures to escalate issues to internal arenaflex departments and casino Property personnel.
- Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.
- Use our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.
- Deliver exceptional performance results in customer satisfaction and contact handle times.
- Collaborate with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience.
- Maintain a strong track record for punctuality and attendance.
- Perform other duties as assigned.
About You
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. The position will require licensing in applicable states that arenaflex operates.
- High School diploma or College Degree required.
- Heightened sense of urgency and passion to learn new things.
- Highly developed sense of integrity and commitment to player satisfaction.
- Demonstrated passion for excellence with respect to treating and caring for players.
- Ability to type quickly and write with good grammar and punctuation.
- Strong attention to detail is a must! Must be an analytical thinker.
- Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known.
- Great problem-solving abilities.
- Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.
- Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
- Have the ability to work some holidays and weekends.
What We Offer
* Competitive compensation package, including a starting rate of $19.50/hour and a 10% shift differential for working our overnight shift, earning you $21.45/hour.
- Comprehensive Benefits package.
- Fun, relaxed work environment.
- Education and conference reimbursements.
- Opportunities for career growth and professional development.
- Collaborative and dynamic team environment.
Why Join arenaflex?
* We're a leading provider of sports wagering and online casino games, with a strong presence in the industry.
- We're committed to creating a fun, relaxed work environment that fosters growth, learning, and collaboration among our team members.
- We offer competitive compensation and benefits packages, as well as opportunities for career growth and professional development.
- We're passionate about delivering exceptional experiences for our patrons, and we're looking for like-minded individuals to join our team.
How to Apply
If you're a motivated and customer-focused individual with a passion for sports and entertainment, we want to hear from you! Apply now to join our team as a Customer Service Agent and be part of a dynamic team that's shaping the future of the industry. Apply To This Job
We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team, and we're excited to learn more about your skills and experience. Don't be shy – apply now and take the first step towards joining our dynamic team! Apply for this job