Experienced Part-Time Remote Customer Service Agent – English Speaker

Join arenaflex, a dynamic and innovative company, as we revolutionize the way we interact with customers. As a Customer Service Agent, you will be at the forefront of delivering exceptional service, ensuring that our customers receive the support they need to achieve their goals.

About arenaflex

arenaflex is a company that is passionate about making a positive impact on the world. We believe in the power of technology to transform industries and improve lives. Our mission is to create a more sustainable and efficient future for transportation worldwide. With a focus on innovation and customer satisfaction, we are committed to delivering exceptional service and support to our customers.

Key Responsibilities

As a Customer Service Agent, you will be responsible for providing first-line support to our customers through phone, email, and digital channels. Your primary goal will be to resolve customer queries quickly and effectively, ensuring that our customers feel understood and supported. Your key responsibilities will include:

• Providing first-line support to customers through phone, email, and digital channels
• Resolving customer queries quickly and effectively, with a focus on first contact resolution
• Keeping customer records updated with reasons for contact, solutions provided, and any other relevant information
• Fostering positive interactions in all communications, ensuring that customers feel understood and supported
• Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs
• Participating in training and briefings to gain expertise and understand client and contact centre requirements
• Following all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations
• Offering feedback and insights on areas that may lead to a poor customer experience
• Embodying the values of arenaflex, ensuring that these are reflected in your daily work

What You'll Bring to Us

To succeed in this role, you will need to possess the following skills and experience:

• Fluent English: You have a high and fluent English (C2 level), both written and spoken
• Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email
• Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly
• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service
• Eligibility: Be eligible to work in Spain

What We Offer

As a Customer Service Agent at arenaflex, you can expect a competitive salary, a dynamic work environment, and opportunities for growth and development. Our benefits package includes:

• Starting date: Immediate openings available
• Contract: Temporary (6 months)
• Salary: Competitive salary
• Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed)
• Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based)
• 24 holiday days per year on a full-time basis
• Work Model: Hybrid working model
• Location: Barcelona, Spain

Additional Benefits

As a valued member of our team, you will also have access to:

• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Option to sign-up for Discounted Private Health Insurance
• Referral Program: Refer a Friend and get a Referral bonus
• Access to specialised LinkedIn training courses
• Employee Benefits Club - a wide range of exclusive perks and rewards
• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment

About Our Culture

At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. We are committed to creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are dedicated to providing equal opportunities and ensuring that everyone feels included from the very start of their journey within arenaflex.

How to Apply

If you are passionate about delivering exceptional customer service and are looking for a dynamic and innovative company to join, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply To This Job

Join Our Team

We are excited to welcome talented individuals who share our passion for delivering exceptional customer service and making a positive impact on the world. Apply now and take the first step towards a rewarding new role at arenaflex. Apply for this job