Experienced Part-Time Remote Customer Service Consultant – Aetna Answer Team at arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and are eager to make a meaningful impact in the lives of individuals seeking assistance with their health care needs? Look no further! arenaflex is seeking a highly skilled and dedicated Part-Time Remote Customer Service Consultant to join our collaborative team as a vital point of contact within the Aetna Answer Team.
About arenaflex
arenaflex is a leading health care company that is committed to transforming the culture of health care delivery, making it more personal, convenient, and affordable for all clients. We believe that every individual deserves access to high-quality health care, and our team is dedicated to delivering on this promise. As a customer service consultant, you will play a significant role in enhancing the overall client experience and ensuring that arenaflex continues to deliver on its commitment to human-centric health care.
The Role
As a Part-Time Remote Customer Service Consultant for the Aetna Answer Team at arenaflex, you will serve as a vital point of contact within a client-facing team in a call center environment. Your primary responsibility will be to respond to a variety of client service requests and issues, which may include enrollment and billing inquiries, commissions, technical support, group administration, and other routine customer service inquiries. The role emphasizes delivering first-call resolution for 90-95% of inquiries, which requires accurately identifying, researching, and resolving issues based on the initial communication from the client, whether it be through phone calls, letters, or emails.
Responsibilities
* Respond to client service requests and issues in a call center environment
- Deliver first-call resolution for 90-95% of inquiries
- Accurately identify, research, and resolve issues based on initial client communication
- Provide support for enrollment and billing inquiries, commissions, technical support, and group administration
- Demonstrate exceptional customer service skills in all interactions with clients
- Utilize problem-solving skills to address and resolve client concerns effectively
Requirements
* High School Diploma or GED equivalent required
- Prior call center experience is required
- Experience in process improvement and root-cause analysis methodologies preferred
- Capability to develop technical acumen is necessary
- Strong client-facing orientation is essential
- Demonstrated exceptional customer service skills are required
- Demonstrated problem-solving skills are necessary
Nice-to-Haves
* Experience in a health care setting or related industry
- Familiarity with health care terminology and regulations
- Certification in customer service or a related field
Benefits
* Competitive salary
- Comprehensive benefits package, including medical, dental, and vision insurance coverage
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- Fully-paid term life insurance
- Short-term and long-term disability benefits
- Well-being programs
- Education assistance
- Free development courses
- CVS store discount
- Discount programs with participating partners
- Paid Time Off (PTO)
- Paid holidays throughout the calendar year
Why Join arenaflex?
* Opportunity to make a meaningful impact in the lives of individuals seeking assistance with their health care needs
- Collaborative and dynamic work environment
- Comprehensive benefits package and competitive salary
- Opportunity for career growth and professional development
- Recognition and rewards for outstanding performance
How to Apply
If you believe you have what it takes to join our team as a Part-Time Remote Customer Service Consultant, submit your application without delay. We are keen to hear from talented candidates like you. Apply now and take the first step towards a rewarding career with arenaflex! Apply To This Job Apply for this job