Experienced Part-Time Remote Customer Experience Advisor – Visionary Retail Support

At arenaflex, we're on a mission to revolutionize the way people experience vision care. As a part-time remote Customer Experience Advisor, you'll play a vital role in delivering exceptional service to our customers, helping them navigate our products and services with ease. If you're passionate about creating memorable experiences, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you!

About arenaflex

arenaflex is a pioneering company that's redefining the eyewear industry. Founded on a commitment to making a positive impact, we've built a brand that's synonymous with style, innovation, and social responsibility. Our mission is to inspire and empower people to see the world in a new light, and we're looking for like-minded individuals to join our team.

What You'll Do

As a Customer Experience Advisor, you'll be the face of arenaflex, providing top-notch support to our customers through phone calls, emails, and internal communication software. Your responsibilities will include:

• Delivering exceptional customer service by resolving issues, answering questions, and providing personalized solutions
• Learning and utilizing our internal management system to efficiently process sales orders and maintain customer relationships
• Collaborating with teammates, management, and other departments through internal communication software
• Identifying opportunities to improve customer experiences and implementing creative solutions
• Staying up-to-date with product knowledge, industry trends, and company initiatives to provide informed support

Who You Are

We're looking for a self-motivated, creative problem-solver who's passionate about delivering exceptional customer experiences. If you:

• Take ownership of your work and strive for excellence in everything you do
• Think outside the box and come up with innovative solutions to complex problems
• Are a skilled communicator who can adapt your tone and style to suit different audiences
• Are eager to learn new technology systems and procedures
• Can juggle multiple tasks while maintaining attention to detail and organization
• Are highly proficient in navigating multiple tabs and windows (keyboard shortcuts are your secret weapon!)
• Can stay energized and motivated in a fast-paced, dynamic environment with limited supervision
• Are excited to represent arenaflex and facilitate meaningful customer interactions

Requirements

To succeed in this role, you'll need to:

• Attend a virtual two-week onboarding program via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
• Have a quiet workspace with minimal noise (i.e., home office) to fulfill your shifts
• Be available to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Be available evenings and weekends, including during the holiday season
• Have a reliable high-speed internet connection with access to your router (a laptop and all necessary equipment will be provided)
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit

While not required, experience in customer service and working from home will be a plus!

About Our Culture

At arenaflex, we're committed to creating a workplace that's inclusive, equitable, and empowering. We believe in transparency, innovation, and community, and we're dedicated to making a positive impact on the world. Our team is filled with curious, kind, and passionate individuals who are driven to make a difference. We offer a range of benefits, including:

• Competitive compensation
• Opportunities for professional growth and development
• A dynamic, supportive work environment
• Access to cutting-edge technology and tools
• A comprehensive benefits package, including health insurance, retirement plans, and paid time off
• A commitment to diversity, equity, and inclusion

How to Apply

Ready to join our team? Click the link below to apply now, and we'll be in touch soon! Apply To This Job

Simple Application Process

We've made it easy to apply! Just click the link above, and we'll guide you through the process. We can't wait to hear from you! Apply for this job