Experienced Full Stack Customer Support Representative – Remote Chewy Customer Support Job at arenaflex

Are you passionate about delivering exceptional customer experiences and working in a dynamic, pet-friendly environment? Do you have a strong desire to grow your career in a company that values its employees and provides opportunities for advancement? Look no further than arenaflex, a leading online retailer of pet products and services. We are seeking an experienced Full Stack Customer Support Representative to join our team in a part-time, remote role.

About arenaflex

arenaflex is a rapidly growing e-commerce company that is revolutionizing the way people shop for pet products and services. Our mission is to provide our customers with an unparalleled shopping experience, and we are committed to delivering exceptional customer service and support. Our team is passionate about pets and dedicated to helping our customers find the best products and services for their furry friends.

Job Details

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Job Title:

Experienced Full Stack Customer Support Representative – Remote Chewy Customer Support Job

Location:

Remote

Compensation:

$24/hour

Start Date:

Immediate openings available

Job Type:

Part-time, remote

About the Role

As a Full Stack Customer Support Representative at arenaflex, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and chat. You will work closely with our veterinary partners to resolve customer issues, answer questions, and provide product recommendations. You will also be responsible for maintaining accurate records, processing orders, and resolving customer complaints in a timely and professional manner.

Key Responsibilities

* Connect directly with veterinary centers to organize prescription orders, resolve customer issues, and explain order requests

• Examine and issue resolve to determine suitable solutions for the customer and facility partners, and follow-up on a case-by-case basis to resolve issues
• Complete data entry of prescriptions into arenaflex's healthcare software
• Maintain a high level of quality through data entry and order handling of veterinary pharmacy orders
• Work with empathy, undivided attention, patience, sympathy, and generosity to customers and partners alike
• Work with a willingness to learn. We share feedback, we receive input, and we work in a culture of being open to growth. Many of our colleagues have grown into different roles and administrative positions, so having a long-term career focus is great.
• Speak with veterinary facilities via telephone (sometimes other stations depending on the situation) with various topics, primarily using our internal program and systems to investigate solutions and record center note accounts, so being thorough is crucial.
• Expect a significant portion of the business day will be outbound veterinary facility/customer telephone contacts.

What You'll Need

* Show exceptional interpersonal skills (written, verbal, and listening)

• Ability to multitask (for example, chat on the phone while exploring on the PC and taking notes)
• Work with ownership, be a self-starter, and stand out to detail
• Capability with Microsoft Outlook
• High school education or equivalent
• Should be able to maintain a Pharmacy Technician License from the Kentucky Board of Pharmacy where applicable
• Decisive reasoning abilities
• Exhibited ability to perform multiple tasks and perform well in a fast-paced environment
• Ability to adjust to change as per the business needs of the organization
• Flexibility to move schedule and stay at work longer than required on a case-by-case basis by the specialty unit
• Should be able to demonstrate ability to maintain confidentiality and secure sensitive data
• Should be able to pass background check

Why You'll Love Working at arenaflex

* Health, Wellness, and Culture are top priorities at arenaflex with all of our jobs and locations. We offer the following benefits for our colleagues: + Competitive starting wages + A chance for wage increases starting after 3 months of service + Environment-controlled climate + Employee 20% Discount Program at arenaflex for all your pet needs + 401k with company matching + Team-building events and company-supported lunch meetings + Career growth and advancement amazing opportunities + Health insurance qualification on the first of the month + Sponsored child, adult, and pet backup care through Care.com + Discounts on many items through the LifeMart Discount stage

What We Offer

* A dynamic and supportive work environment

• Opportunities for career growth and advancement
• Competitive compensation and benefits package
• A chance to work with a passionate and dedicated team
• A fun and pet-friendly work environment

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team at arenaflex. Apply To This Job Apply for this job