Experienced Part Time Remote Data Entry Specialist – Customer Service Representative

Join arenaflex, a leading American pharmaceutical retailer and company, as we seek a highly skilled and detail-oriented Part Time Remote Data Entry Specialist to join our team.

About arenaflex

arenaflex is a well-established company with a rich history dating back to 1901. Founded in Chicago, Illinois, we have grown to become one of the largest drug store chains in the United States. Our mission is to provide exceptional customer service, offer a wide range of products and services, and promote health and wellness in our communities. With a strong commitment to innovation and customer satisfaction, we strive to be the go-to destination for all our customers' needs.

Job Summary

We are seeking a highly skilled and detail-oriented Part Time Remote Data Entry Specialist to join our team. As a Part Time Remote Data Entry Specialist, you will be responsible for performing various administrative tasks, including data entry, customer service, and problem-solving. You will work closely with our team to ensure seamless operations and provide exceptional customer service to our clients.

Key Responsibilities

* Utilize arenaflex's remedy information entry methods and rules to process new patient enrollment by entering information into the appropriate system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing medication data, and decipher clinical abbreviations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle correspondence to patients (inbound calls, chats, messages) and make outbound calls to prescribers and patients on a case-by-case basis.
• Resolve Outsider Exceptions by researching, gathering data, making amendments, and resubmitting for processing according to individual arrangement requirements.
• Make phone calls to support plans and others to acquire data, gain abrogate endorsement, or otherwise resolve the Outsider Exceptions.
• Provide assistance to Pharmacists, both those in the office and those at other locations.
• Recognize and convey issues to senior-level staff as necessary.
• Acquire active professional license or certification within the initial 90 days, and maintain an active professional license or certification.

Essential Capabilities

* Essential level computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online).

• Basic web search skills to include opening a program, composing in URLs in the right field, using a web search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
• Transitional level keyboarding skills (at least 25 WPM, typing by memory, arranging reports).
• Communicate effectively in writing and verbally.

Preferred Capabilities

* At least one year of pharmacy technician experience in a retail or call center environment.

• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Transitional to advanced level keyboarding skills (at least 35 WPM, typing by memory, arranging documents).
• Familiarity with Spanish and English.

Work Environment and Company Culture

As a Part Time Remote Data Entry Specialist at arenaflex, you will have the opportunity to work in a dynamic and fast-paced environment. You will be part of a team that is dedicated to providing exceptional customer service and promoting health and wellness in our communities. Our company culture values innovation, teamwork, and customer satisfaction. We offer a flexible and supportive work environment that allows our employees to grow and develop their skills.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits to our employees, including:

• Health care benefits: arenaflex generally offers health care benefits such as medical, dental, and vision insurance to eligible employees.
• Prescription drug discounts: as a pharmacy-focused company, arenaflex employees can receive discounts on prescription drugs and over-the-counter drugs when filling prescriptions at arenaflex pharmacies.
• Employee assistance program (EAP): many companies, including arenaflex, offer EAPs that provide confidential counseling and support services to employees and their families.
• Paid time off: arenaflex generally provides paid time off for holidays, vacations, and sick days.
• Retirement plans: arenaflex typically offers retirement savings plans, such as 401(K) plans, to help employees save for retirement.
• Employee discounts: employees often receive discounts on products and services sold in arenaflex stores.
• Professional development: arenaflex may offer opportunities for professional development and advancement within the company.
• Wellness programs: as a health-focused company, arenaflex may offer wellness programs designed to promote employee health.
• Flexible scheduling: depending on your specific job role, arenaflex may offer flexible scheduling options to meet different employee needs.

Take the Next Step

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