Experienced Virtual Assistant / Airbnb Customer Support Specialist – Short-term Rental Company Management
We are arenaflex, a leading provider of innovative solutions for the short-term rental industry. Our mission is to revolutionize the way people experience travel and hospitality. We are now seeking an exceptional Virtual Assistant / Airbnb Customer Support Specialist to join our team and help us deliver exceptional guest experiences.
About arenaflex
arenaflex is a dynamic and forward-thinking company that is passionate about providing top-notch services to our clients. We believe in the power of innovation and technology to transform the way we live and work. Our team is comprised of talented individuals who share our vision and are committed to excellence in everything we do.
Job Highlights
*
Location:
Remote (work from home)
Company:
arenaflex
Position:
Virtual Assistant / Airbnb Customer Support Specialist for Short-term Rental Company – Contract to Hire
Start Date:
Immediate openings available
Compensation:
A competitive salary
Role and Responsibilities
As a Virtual Assistant / Airbnb Customer Support Specialist, you will play a critical role in managing and assisting with our short-term rental company, Citizen Nomad. Your primary responsibilities will include:
- Managing guest communications and resolving issues in a timely and efficient manner
- Coordinating housekeeping and arranging amenities for our properties
- Processing reservations and providing accurate information about our properties and neighborhoods
- Addressing guest issues and resolving them in a timely and efficient manner
- Managing multiple technology platforms and learning new technologies as needed
Key Job Responsibilities
* Guest and reservation management
- Virtual property management
- Cleaner management, scheduling, and coordination
- Addressing guest issues and resolving them in a timely and efficient manner
- Providing accurate information about our properties and neighborhoods
- Managing multiple technology platforms and learning new technologies as needed
Success Metrics
* Maintain a quick response rate to all inquiries (less than 1 hour)
- Resolve all guest issues with a high sense of urgency in less than 3 hours or ASAP
- Contribute to a review rating of 4.8 or higher
- Meet or exceed performance targets and goals
Essential Qualifications
* 2+ years of customer service experience
- 2+ years of vacation rental customer service or hotel experience
- Must be available to work during normal U.S. business hours
Preferred Qualifications
* Experience with Airbnb customer service
- Ability to work with multiple technology platforms in a fast-paced environment and learn new technologies as needed
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills
Additional Skills and Qualifications
* Tech-savvy with experience using multiple software applications and platforms
- Strong verbal, written, and reading skills in English
- Excellent typing skills, including speed and accuracy
- Creative problem-solving skills and independent thinking
- Strong decision-making skills and ability to follow directions
- Conflict resolution experience
Work Environment and Company Culture
As a remote worker, you will have the flexibility to work from the comfort of your own home. Our company culture is built on collaboration, innovation, and a passion for delivering exceptional guest experiences. We offer a dynamic and supportive work environment that encourages growth and development.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of our employees. We offer a range of training and development opportunities, including:
- On-the-job training and mentorship
- Access to online training and development resources
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment that encourages innovation and creativity
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and a range of benefits, including:
- A comprehensive benefits package, including health, dental, and vision insurance
- A 401(k) retirement plan with company match
- Paid time off and holidays
- Access to a range of employee perks and discounts
How to Apply
If you are a motivated and experienced Virtual Assistant / Airbnb Customer Support Specialist who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. Please submit your application today and incorporate the word "Citizen Nomad" into your response. Apply To This Job
Join Our Team!
This is a fantastic opportunity to grow your career and join a dynamic and forward-thinking company that is passionate about delivering exceptional guest experiences. If you have the skills and passion we're looking for, please submit your application today. Apply for this job