Experienced Full Stack Technical Consultant – Conversational AI and Cloud Solutions

Join arenaflex, a leading innovator in the field of remote work and collaboration, as we seek a highly skilled Technical Consultant to lead our Chatbot Remote team in the US.

About arenaflex

arenaflex is a pioneering company that has revolutionized the way people work and communicate. Our mission is to empower individuals and teams to achieve their full potential by providing cutting-edge collaboration tools and innovative solutions. With a strong focus on customer satisfaction and happiness, we strive to deliver exceptional experiences that exceed our customers' expectations.

The Role

As a Technical Consultant on our Chatbot Remote team, you will play a critical role in ensuring the success of our customers by providing expert technical guidance and support. You will collaborate closely with our customers to understand their needs and develop tailored solutions that meet their requirements. Your expertise in conversational AI, cloud platforms, and technical support will enable you to troubleshoot complex issues and provide seamless integration between our solutions and our customers' systems.

Key Responsibilities

* Collaborate with customers to understand their technical requirements and develop customized solutions that meet their needs

• Provide expert technical guidance and support to customers, including troubleshooting and resolving complex issues
• Develop and maintain strong relationships with customers to ensure their satisfaction and happiness
• Work closely with internal teams to ensure seamless integration between our solutions and our customers' systems
• Stay up-to-date with the latest developments in conversational AI, cloud platforms, and technical support to ensure our customers receive the best possible solutions
• Participate in the development and implementation of new solutions and features to enhance our customers' experiences
• Travel to customers' locations as required to provide on-site support and training

Essential Qualifications

* Bachelor's degree in Engineering, Computer Science, Technology, or equivalent work experience

• 6+ years of experience in Technical Support engineering and Customer Service
• Familiarity with major conversational AI platforms, including the creation and deployment of virtual agents
• Proficiency in Python, JavaScript, or Node.js, especially when debugging or enhancing virtual agents
• Experience working with REST APIs, SDK, and Webhooks to integrate virtual agents with backend services, databases, and third-party systems
• Ability to troubleshoot API errors and ensure smooth integration between the virtual agent and external systems (CRM, databases, etc.)
• Solid understanding of core web technologies, like HTTP/HTTPS, REST, web socket, SSL/TLS
• Basic understanding of NLP concepts and how virtual agents process language and handle intents, entities, and dialogue management
• Understanding of cloud platforms like AWS, Google Cloud, or Microsoft Azure for deploying virtual agents in scalable, cloud-based environments

Preferred Qualifications

* Experience working with Managed Services and ITiL concepts and practices

• Project management experience, working within large/enterprise level and Telco space
• Excellent customer-facing skills and a background in consultation
• Ability to serve as a technical subject matter expert on arenaflex's architecture and collaboration space
• Willingness to travel to customers' locations

Compensation and Benefits

* Competitive salary range: $76,800 - $186,200

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Flexible work arrangements, including remote work options
• Professional development opportunities, including training and education programs
• Collaborative and inclusive work environment

Work Environment and Culture

* arenaflex is committed to creating a diverse and inclusive work environment that values and respects the unique contributions of all employees

• Our team is passionate about delivering exceptional customer experiences and is dedicated to making a positive impact in the world
• We prioritize work-life balance and offer flexible work arrangements to support our employees' well-being and productivity
• Our office is designed to foster collaboration and creativity, with open spaces, flexible workstations, and state-of-the-art technology

How to Apply

If you are a motivated and experienced Technical Consultant looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply To This Job

We Want to Hear From You!

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, experience, or perspective. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. Apply for this job