Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts (Remote)

Join arenaflex, a national leader in providing innovative healthcare solutions, in a dynamic and rewarding role that combines patient care with exceptional customer service. Are you passionate about delivering outstanding patient care and exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a national leader in providing innovative healthcare solutions, as an Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts (Remote).

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care.

Job Summary

We are seeking a dedicated and compassionate Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) Murray, KY Operations team. In this role, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. As a Patient Care Customer Service Representative, you will be the face of arenaflex, providing exceptional customer service and ensuring that our patients receive the highest level of care.

Key Responsibilities

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Ability to effectively communicate in English, both orally and written
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Physical Demands

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding use of all applicable home medical equipment and supplies

Benefits

* Competitive salary

• Quarterly bonus opportunity
• 100% remote work from home (day one of employment)
• Must live in the US and live within 60 miles of any arenaflex location
• Five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00 pm Central time
• Schedules vary and can be discussed during the interview process
• 401(k)
• Medical, dental, and vision
• Life insurance and disability
• Generous paid time off and paid holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Why Join arenaflex?

* Opportunity to work for a national leader in providing innovative healthcare solutions

• Competitive salary and benefits package
• Quarterly bonus opportunity
• 100% remote work from home (day one of employment)
• Collaborative and dynamic work environment
• Opportunity to make a meaningful difference in the lives of our patients
• Professional growth and development opportunities

How to Apply

Ready to join arenaflex and start a rewarding career in patient care and customer service? Click the "Apply Now" button to submit your resume and cover letter. We look forward to reviewing your application and discussing this opportunity further. Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job