Experienced Order Management and Logistics Customer Support Coordinator – Remote Work Opportunity at arenaflex
Job Highlights:
* Competitive salary
- Immediate openings available
- Remote work opportunity
- Position: Order Management and Logistics Customer Support Coordinator
- Company: arenaflex
Introduction:
Welcome to arenaflex, a leading organization in the industry, where innovation meets excellence. We are a dynamic team of professionals dedicated to delivering exceptional results and building long-lasting relationships with our customers, partners, and employees. As a key player in the industry, we are committed to staying ahead of the curve, embracing new technologies, and fostering a culture of collaboration and growth.
Job Description:
We are seeking an experienced Order Management and Logistics Customer Support Coordinator to join our team at arenaflex. As a front-facing customer contact, you will be the first point of contact for all order management and logistics inquiries from dealers and internal teams. Your primary responsibility will be to ensure that dealers and internal customers have the support and tools available to effectively quote and sell arenaflex units through our Salesforce CRM and CPQ systems.
Key Responsibilities:
* First point of contact for all order management and logistics inquiries from dealers and internal teams
- Ensure all inquiries are actioned within agreed timelines (KPI-driven)
- Provide timely reports and updates on required business functionalities to arenaflex AP - Supply Chain, Sales & Support teams
- Coordinate communication between global network of factories and various global system teams for issue resolution and successful order placement and management
- Salesforce (CRM/CPQ) training for dealer sales teams
- Liaison with dealers on orders and shipping-related inquiries with accurate Estimated Time of Arrivals (ETAs)
- Work closely with factories on CTS dates and timely shipments
Key Result Areas:
* Dealer and Internal Support: + First point of contact for all order management and logistics inquiries from dealers and internal teams + The role will be the conduit between the arenaflex Pacific dealer network and all internal departments + Use CM (Contact Management) as primary communication tool – along with email and phone and virtual meetings as/when required + Provide Salesforce (CRM/CPQ) training to dealer sales teams
- Order Entry + Management Support:
+ Support dealers and internal teams with required order management and logistics activity + Support Pacific Sales by processing internal arenaflex stock orders through NOVO + Responsible for the order management process (i.e., order revisions and cancellations that are required by the dealer, arenaflex AP, and/or factories)
- Reporting:
+ Provide timely reports and updates on required business functionalities to arenaflex AP - Supply Chain, Sales & Support teams + Populate Power BI reports to support sales teams
- Process Improvement:
+ Identification and implementation of departmental improvement initiatives + Participation in cross-functional project groups across Asia Pacific
- Logistics:
+ Liaison with dealers on orders and shipping-related inquiries with accurate ETAs + Work closely with factories on CTS dates and timely shipments + Checking of freight and customs-related invoices for designated shipments + Update storage location in the ERP system for new stock trucks + Update Shipping forecast and liaise with Finance team (shipment approval processes in collaboration with Finance) + Assistance in regular reporting and ad-hoc tasks assigned by the Sales team
Requirements:
* Tertiary qualifications with a major in Operations, Management, or similar
- Certification in Customer Service Management or IT support
- Strong dealer-based customer service experience
- 3+ years in a similar role (preferred)
- Familiarity with at least basic CRM/ERP tools (preferred)
- MS Office (basic-intermediate level) (expected)
- Ability to work across multiple systems
- Clearly communicate resolutions to dealer and internal issues and/or inquiries within agreed timeframes
- Identify and use of appropriate escalation channels to solve dealer and internal requests in a timely manner
What We Offer:
* Competitive salary
- Remote work opportunity
- Opportunity to work with a dynamic team of professionals
- Collaborative and growth-oriented work environment
- Professional development and training opportunities
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual with a passion for order management and logistics, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
Contact Information:
arenaflex [insert contact email] [insert contact phone number]
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.
Note:
arenaflex is a leading organization in the industry, and this job posting is an opportunity to join our team. We are not affiliated with any other company or organization, and this job posting is not a solicitation for employment from any other company. Apply for this job