Experienced Full Stack Customer Solutions Architect – Capital One Software – Work From Home Opportunity

Are you a customer-centric, energetic, and highly-motivated individual with a passion for helping businesses navigate the complexities of digital transformation? Do you thrive in an entrepreneurial environment driven by bold ideas, collaboration, and creativity? If so, we invite you to join arenaflex's Capital One Software team as a Work From Home Manager, Customer Solutions Architect.

About arenaflex

arenaflex is a pioneering force in the tech industry, having been the first large bank to go all-in on the public cloud. Our journey has been marked by innovation, risk-taking, and a commitment to delivering cutting-edge solutions that meet the evolving needs of our customers. With a strong focus on cloud-first and data-first strategies, we've built a robust engineering organization, re-architected our applications and data platforms, and leveraged machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking, with notable achievements such as Capital One Eno.

Our Journey and Your Opportunity

As we continue to push the boundaries of what's possible in the tech industry, we're seeking a talented and experienced Customer Solutions Architect to join our team. You'll be part of a dynamic group that's passionate about delivering exceptional customer experiences, driving business growth, and staying ahead of the curve in terms of technology and innovation.

Key Responsibilities

As a Work From Home Manager, Customer Solutions Architect, you'll be responsible for:

• Cultivating trust and building relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
• Effectively advocating and representing the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience.
• Managing relevant customer activity, identifying risk and growth opportunities, and partnering with internal teams to mitigate risks or close opportunities.
• Building and managing key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc.
• Serving as a knowledge resource and escalation point for coworkers and customers.
• Autonomously working through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
• Leading cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement.
• Leading high customer satisfaction through the use of data and proactive solutions.
• Productively challenging the status quo with clarity, identifying and proposing different approaches and solutions.
• Conducting periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.
• Developing and maintaining technical support procedures and policies.
• Building credibility and trust within the team and with our business customers and stakeholders.
• Driving architecture/design reviews for our customers focused on business requirements, and as needed, designing, planning, and managing architectural projects.
• Analyzing, defining, and documenting requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs.
• Working with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.
• Staying current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop.

Essential Qualifications

* Bachelor's degree or military experience

• At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context
• At least 3 years of experience working with cross-functional teams
• At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL)
• At least 2 years of experience with design, implementation, or consulting experience of distributed applications

Preferred Qualifications

* Master's Degree in Computer Science, Engineering, Information Technology

• High level of comfort communicating effectively across internal and external organizations
• History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
• 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale
• 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions

What We Offer

* Competitive salary: $170,700 - $194,800 per year

• Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being
• Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible work arrangements, including the option to work from home

How to Apply

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and explore how you can join our team as a Work From Home Manager, Customer Solutions Architect. Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. arenaflex promotes a drug-free workplace and will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. Apply for this job