Experienced Work-From-Home Licensed Customer Service Representative – Insurance Industry Expert

At arenaflex, we're passionate about providing exceptional customer service and protecting our clients' cherished possessions. As a Licensed Customer Service Representative, you'll be at the forefront of our customer care center, delivering top-notch service to our valued clients while maintaining our underwriting integrity. If you're a motivated individual with a passion for client interaction and a strong problem-solving skillset, we invite you to join our team and embark on a rewarding career journey.

Overview

Arenaflex is a leading provider of innovative solutions in the insurance industry, specializing in collector car insurance policies since 1976. As part of NSM Insurance Group, we collaborate with industry leaders to form a powerhouse collective within the realm of collectibles and collector car insurance. Our mission is to "Embrace, Protect, and Expand the Collector Community," fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.

Job Summary

We're seeking an experienced Licensed Customer Service Representative to join our underwriting department. As a key member of our team, you'll provide exceptional customer service, address client needs and concerns, and maintain a working understanding of underwriting compliance guidelines. This role requires an active Property & Casualty or Personal Lines insurance license, prior experience in an insurance service role, and a passion for client interaction.

Key Responsibilities

As a Licensed Customer Service Representative, you'll be responsible for:

• Addressing client needs and concerns via phone and email
• Maintaining and utilizing a working understanding of underwriting compliance guidelines
• Answering back-to-back inbound calls and making outbound calls as needed
• Establishing customer relationships and following up with customers
• Providing prompt, accurate, and friendly customer service
• Servicing existing customers with endorsements, payments, policy changes, and cancellations/non-renewals
• Completing necessary documentation quickly and efficiently
• Following and adhering to underwriting compliance and service standards
• Conducting risk analysis and evaluating underwriting quality of applicants
• Evaluating application factors/details to appropriately match premium to underwriting risk
• Meeting all production goals
• Completing new business applications for existing customers as needed
• Performing other duties as assigned

Qualifications

To be successful in this role, you'll need:

• High school diploma or equivalent
• Active P&C or Personal Lines insurance license in your state of residence
• Prior experience working in a customer-facing insurance service role
• Demonstrated success in a team environment
• Proficiency in multi-tasking, follow-through, and follow-up
• Excellent communication skills, written and verbal
• Positive customer and quality focus
• Upbeat and positive attitude
• Organized and detail-oriented
• Proactive in problem-solving
• Ability to perform critical thinking and reasoning
• Advanced computer skills
• Reliable high-speed internet

Desired Qualifications

While not required, we're looking for candidates with:

• Associate or bachelor's degree
• Prior underwriting experience
• Prior experience working on a hybrid/remote team
• Prior insurance sales experience

Work Environment and Culture

As a remote-based team member, you'll have the flexibility to work from anywhere in the continental US. Our office is located in Cherry Hill, NJ, and we offer a dynamic work environment that values passion, excellence, and community. You'll be part of a team that's dedicated to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.

Compensation and Benefits

We offer a competitive salary range of $43-46k ($21-23/hr) depending on experience level, with overtime eligibility. Our benefits package includes:

• Health insurance (medical, dental, vision)
• Flexible spending & health savings accounts
• Life insurance
• Retirement plan
• Paid time off
• Overtime availability
• Employee referral program

Weekly Schedule

You'll work a 40-hour work week, Monday to Friday, with rotating Saturdays (about 1 every 4 weeks).

Hiring Timeline

We're currently looking for candidates to start in January.

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to our team. Apply To This Job Apply for this job