Experienced Entry Level Customer Support Specialist – Hybrid Remote Work Opportunity at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in dynamic environments where no two days are the same? Look no further! arenaflex is seeking an experienced Entry Level Customer Support Specialist to join our team in a hybrid remote work arrangement. As a key member of our customer support team, you will play a vital role in providing world-class support to our customers, driving customer satisfaction, and contributing to the growth and success of arenaflex.

About arenaflex

arenaflex is a leading organization in the industry, renowned for its innovative approach to customer support and service excellence. Our team is dedicated to delivering exceptional experiences that exceed customer expectations. We believe in fostering a culture of collaboration, innovation, and continuous learning, where our employees can grow and thrive. As an arenaflex employee, you will have the opportunity to work with a talented team of professionals who share your passion for customer service and are committed to making a difference.

The Role

As an Entry Level Customer Support Specialist, you will be responsible for providing superior customer service to end-users, responding to customer inquiries, and resolving issues in a timely and professional manner. Your primary focus will be on retrieving, researching, and resolving specific customer emails and service requests, as well as entering, tracking, monitoring, and coordinating customer order delivery requirements. You will also analyze customer spare parts requirement inquiries, facilitate responses, and resolve delivery problems, while advising customers on order status, changes, or improvements.

Responsibilities

* Retrieve, research, and resolve specific customer emails and Service Requests

• Enter, track, monitor, and coordinate customer order delivery requirements
• Analyze customer spare parts requirement inquiries, facilitate responses, and resolve delivery problems
• Advise customers regarding order status, changes, or improvements of orders and follow up with customers on issues related to their accounts
• Manage multiple orders and research lists for specific customers
• Research and analyze data to identify trends/issues regarding specific customers
• Support Customer Program Managers (CPM) by maintaining reports, customer data, and managing customer expectations

Requirements

* 1+ years of experience in customer service or a support organization

• 1+ years of experience interfacing with external customers and responding to support requests
• 1+ years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word
• Experience and/or knowledge of Basic Supply Chain principles
• Ability and willingness to work a 3/36 shift (Friday, Saturday, Sunday 12 hours each day)
• Ability to work evening shifts and/or midnight shifts as assigned

Nice-to-haves

* 1+ years of experience in aviation or aerospace, preferably in a customer service/support environment

• 1+ years of experience with SAP in support of Supply Chain functions
• 1+ years of experience with Customer Relationship Management (CRM) tools, systems, and processes
• 1+ years of experience working with supply chain strategies (e.g., inventory reduction, parts kitting, supplier consolidation, optimum flow, lead-time reduction)
• Adaptability to changing environments and customer needs
• Ability to work independently and collaboratively with a cross-functional team

Benefits

* Health insurance

• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Paid and unpaid time away from work

Why Join arenaflex?

* Opportunity to work in a dynamic and innovative environment

• Collaborative and supportive team culture
• Professional development and growth opportunities
• Flexible remote work arrangement
• Competitive salary and benefits package

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all employees can thrive.

Note

arenaflex is a leading organization in the industry, and this job posting is a representation of our commitment to innovation, customer service, and employee growth. We are excited to welcome talented individuals who share our values and passion for delivering exceptional experiences. Apply for this job