Experienced Customer Support Specialist – Remote Work Opportunity

Join arenaflex, a leading provider of innovative solutions, in a dynamic role that requires exceptional customer service skills, technical expertise, and a passion for delivering outstanding support experiences. As a Customer Support Specialist at arenaflex, you will be the face of our company, interacting with customers through various mediums to resolve their inquiries, concerns, and issues. Your primary goal will be to provide exceptional service, ensuring customer satisfaction and loyalty. If you are a motivated and customer-focused individual with a strong passion for delivering top-notch support, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a forward-thinking organization that prides itself on innovation, customer-centricity, and a commitment to excellence. Our team is dedicated to providing cutting-edge solutions that make a real difference in people's lives. As a Customer Support Specialist, you will be part of a dynamic team that values collaboration, open communication, and a culture of continuous learning.

Key Responsibilities

As a Customer Support Specialist, your primary responsibilities will include:

• Serving customers via phone, email, mail, and/or fax by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profiles
• Maintaining a high inbound call answer rate (75-80 calls a day average)
• Resolving problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems
• Redirecting complex or specialized concerns to the appropriate team for follow-up when applicable
• Investigating and resolving problems related to the shipment of products, returns, credits, and orders
• Communicating company policies and pricing per price and policy guide
• Performing day-to-day responsibilities, including:

+ Answering a high volume of inbound calls on a daily basis (60+) + Assisting with billing questions, pricing, and warranty inquiries + Assisting with order status and tracking inquiries + Assisting with backorder management for sales territory + Assisting with web services + Assisting with case management for sales territory + Assisting with customer account and contact maintenance for sales territory + Handling customer complaints with a sense of urgency and seeing through to a satisfactory resolution + Working cross-functionally to ensure an effortless customer experience

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Minimum 2 years' B2B Customer Service OR minimum 3 years' B2C Customer Service experience
• Manufacturing experience is a plus
• Must have 2 years SAP experience
• Effective written and verbal communication
• Ability to adapt to a variety of situations
• Strong typing proficiency and computer skills
• Intermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint as well as web interface

Benefits

As a valued member of the arenaflex team, you will enjoy a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match
• Company-paid life/AD&D insurance
• Additional supplemental life/AD&D coverage available
• Company-paid Short/Long-Term Disability coverage (STD/LTD)
• STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO, floating Diversity Day, and paid holidays
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company-paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• D&I focused: D&I council and employee resource groups
• Plan rules/offerings dependent upon group Company/location

Pay Range

The hourly pay range for this role is $20-$26 per hour.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website. Apply To This Job

Join arenaflex today and take the first step towards a rewarding new role!

Apply for this job