Work From Home Customer Success Manager – Fleet Operations and SaaS Expert

At arenaflex, we're on a mission to revolutionize the way businesses manage and operationalize their fleet operations. As a rapidly growing B2B SaaS company, we're seeking a seasoned Customer Success Manager to join our team and help us deliver exceptional experiences to our customers. If you're a service-minded professional with a passion for driving business growth and a knack for building strong relationships, we want to hear from you.

About arenaflex

arenaflex is a fleet intelligence platform for safety and operations teams, empowering construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions to one simple, powerful platform. With 20 years of expertise in fleet management technology, we provide our customers with a level of insight they've never had before to improve safety, establish next-generation operational efficiency, and make intelligent decisions.

Our Culture

At arenaflex, we're a team of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers. We're committed to creating a work environment that's inclusive, supportive, and empowering. Our values are simple yet powerful:

• Embrace and Drive Change: Remain nimble and forward-thinking
• Think Bigger: Commit to growing the organization and as an individual
• Execute with Passion and Urgency: Bring your "A" game
• Be a Good Human: Treat everyone with respect
• Drive Trust and Transparency: Open and honest communication always
• Always Put the Customer First: Maintain a customer-centric mindset

Job Summary

As a Customer Success Manager at arenaflex, you'll be responsible for developing and managing a client portfolio with a deep knowledge of the customers' business goals and success criteria. You'll work cross-functionally with the sales, implementation, support, and service teams to ensure our customers have an exceptional arenaflex experience. Your primary objective will be to ensure our customers have realized and maximized value with arenaflex, and are transforming how their companies manage and operationalize their fleet operations.

Key Responsibilities

* Develop and manage a client portfolio with a deep knowledge of the customers' business goals and success criteria

• Manage all customer subscriptions to ensure high retention and mitigate churn risk
• Identify and execute growth opportunities tied to upsell, cross-sell, and expansion
• Proactively manage SaaS renewals to ensure contractual continuity
• Build and foster relationships with all contact levels, with emphasis on value-added relationships with executive and senior leadership
• Engage with customers on a regular cadence to ensure business alignment and to maximize their value from the partnership
• Manage the customer through the lens of the customer journey, achieving all milestones along the way
• Act as a liaison between the customer and other teams at arenaflex to prioritize issues, elicit feedback, or present customers with new opportunities
• Proactively manage customer health and engagement to mitigate business risk

Requirements

* 5+ years of experience as a Customer Success Manager, Account Manager, and/or business-outcome accountable Sales Executive

• 5+ years of experience managing a portfolio of customers with diverse and complex needs across various stages of the customer relationship and SaaS lifecycle
• 5+ years of experience working with executive and senior management leaders and teams
• Expertise in setting and managing expectations with multiple stakeholders, both win customers and internally to ensure organizational alignment
• Proven ability to simultaneously manage a portfolio of 20-50 Enterprise customers
• Experience as a cross-functional program manager, orchestrating the appropriate internal resources to help ensure your customers are achieving their business and arenaflex partnership goals
• Excellent communication and interpersonal skills
• High technical aptitude and interest in learning new technologies
• Experience with SaaS customer success processes
• Patience and active listening skills with a passion for service AND for driving business growth
• Proven experience managing and negotiating complex contracts
• Team-oriented mindset with a strong ability to develop relationships internally and externally
• Experience acting as a change agent in complex organizations, with both customers and internally at arenaflex
• Experience as a Salesforce user required
• Experience managing a pipeline of renewals and upsell opportunities
• Experience with Customer Success software
• Experience with fleet operations, AI video, and/or telematics

What We Offer

* Competitive compensation, commensurate with experience; $100-105k base plus bonus

• Outstanding benefits to simplify the lives of our employees and show them how much we appreciate their contributions, including:

+ Company-subsidized medical insurance for all employees (and largely subsidized coverage for families) + Dental, vision, and 401K with a 4% company contribution

• Remote full-time, salaried position with occasional travel to the NY HQ and customers throughout the country
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and results-driven professional with a passion for customer success, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about how you can contribute to our team's success.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job