Experienced Customer Service Representative - Utilities Account 100% Remote/Hybrid Work Opportunity
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? If so, we invite you to join arenaflex, a leading provider of customer experience solutions, as a Customer Service Representative - Utilities Account 100% Remote/Hybrid Work Opportunity.
About arenaflex
arenaflex is a forward-thinking company that empowers its employees to reach new heights while delivering outstanding results for its clients. Our can-do culture is built on a foundation of innovation, collaboration, and a commitment to excellence. We're not just a company - we're a community of passionate individuals who share a common goal: to make a global impact.
Join Our Team Today!
We're seeking exceptional customer service representatives who share our passion for delivering exceptional experiences. As a Customer Service Representative - Utilities Account 100% Remote/Hybrid Work Opportunity, you'll play a critical role in providing top-notch support to our clients' customers. Your primary responsibilities will include:
Key Responsibilities:
* Actively listen to customers to understand their concerns, needs, and build a rapport that will make them feel heard and cared for
- Provide essential support in navigating the customer's inquiries and explaining it in simple terms to the customer
- Discover solutions using tools and resources to help meet the customer's needs
- Empathize and resolve concerns to simplify the customer's experience
- Navigate through multiple computer applications with speed & accuracy
Hybrid Work at Home Requirements:
* High-Speed Internet With At Least 10 Mbps Download Speed & 5 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment to use)
- Dedicated, Quiet, & Secured Workspace with No Distractions
- A USB Wired Headset with Noise Canceling Microphone
Additional Requirements:
* 18+ Years & High School diploma or its equivalent
- Minimum of 1 year of customer service call center experience
- Self-driven and able to focus on the same task/objective for long periods of time
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency & overall technical knowledge
- Open availability between 8:00am-5:00pm Monday through Friday Central standard time, Training hours may vary
- Professional positive attitude & courteous telephone etiquette
- Customer focused personality and the motivation to achieve goals
- Must pass background check including credit review and assessments in training
Benefits & Perks:
* Hybrid Work Onsite - 2350 Market St in St. Louis Missouri
- Pay is $16.50 per hour + performance-based incentives
- Work in office Monday, Tuesday, Thursday and remote from home Wednesday & Friday
- Free secure and gated parking
- Access up to 50% of your pay immediately after your shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Pet Insurance
- Paid, Training
- Hybrid Work Environment
- Opportunity for Professional Development
About arenaflex
arenaflex partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. arenaflex customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on arenaflex and our services can be found on our website.
arenaflex is an Equal Opportunity Employer
arenaflex considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).
Your Future Starts Here
Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now! Apply To This Job Apply for this job