Experienced Full Stack Customer Service Representative – Sales (Hybrid) at arenaflex

Are you a customer-centric professional with a passion for delivering exceptional service and driving sales growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Full Stack Customer Service Representative – Sales (Hybrid). As a key member of our Premier Service team, you will play a critical role in providing solutions to prospective and existing customers, driving satisfaction and loyalty, and meeting monthly sales goals.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in an ever-changing world. With a rich history of innovation and a commitment to excellence, we have established ourselves as a trusted partner for customers across the globe. Our team of dedicated professionals is passionate about delivering exceptional service and driving growth through strategic partnerships and cutting-edge solutions.

Job Summary

As an Experienced Full Stack Customer Service Representative – Sales (Hybrid), you will be responsible for providing exceptional service to customers through various channels, including phone, email, chat, and social media. You will work in a fast-paced, inbound contact environment that handles a high volume of customer interactions, using multiple tools and systems to resolve various service, billing, and payment inquiries. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.

Key Responsibilities

* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers

• Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
• Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records
• Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
• Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services
• Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customers' calls and provide exceptional service
• Cross-train to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of the business

What You Can Look Forward To

* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant

• Competitive salary and commissions (up to $36,000 per year) for meeting sales goals
• Amazing perks and benefits, including:

+ Medical, dental, and vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short-term and long-term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone

Requirements

* Call center or customer service experience

• Flexibility to work any schedule during hours of operation is essential; specific job assignments may require day, evening, weekend, or holiday hours; occasional overtime may be required
• Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• Ability to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
• Ability to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Work from Home (WFH) Requirements

* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
• You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Growth Opportunities

* Career possibilities are limitless with arenaflex; you will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions

• Opportunities for advancement and professional growth within the company

How to Apply

If you are a motivated and customer-centric professional with a passion for delivering exceptional service and driving sales growth, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment, and where all employees feel valued, respected, and supported.

Disclaimer

arenaflex is not responsible for any errors or omissions in the job posting. The company reserves the right to modify or withdraw the job posting at any time without notice. Apply for this job