Experienced Clinical Customer Service Representative – Work From Home Opportunity

About arenaflex:

arenaflex is a leading organization in the healthcare industry, dedicated to empowering individuals to live healthier and longer lives. With a strong commitment to customer service, we strive to provide exceptional support to our members nationwide. As a Clinical Customer Service Representative, you will play a vital role in supporting our mission by providing accurate and timely information to our members.

Job Summary:

arenaflex is seeking an experienced Clinical Customer Service Representative to join our high-volume call center team. As a remote worker, you will be responsible for answering incoming calls, responding to customer inquiries, and providing information regarding all aspects of our members' association with arenaflex. This is a fantastic opportunity to grow your career in a dynamic and supportive environment.

Responsibilities:

* Answer incoming calls in a professional, accurate, timely, and courteous manner.

• Ascertain the nature of the call and record information in the Communication Log.
• Look up member information using proprietary arenaflex systems and provide information to the caller.
• Forward logs requiring further research to the appropriate department.
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.).
• Utilize appropriate resources, including those online, to provide timely responses.
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner.
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position.
• Document all calls appropriately.
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel.
• Respond to requests for internal and external customers and/or clients, as required.

Qualifications:

* High school Diploma or equivalent required.

• Minimum of one-year experience performing customer service duties; inbound call center experience preferred.
• Basic computer skills.
• Strong verbal communications skills.

Core Competencies:

* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.

• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task, and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Work Environment:

As a remote worker, you will be working from home in a designated work area with company-provided technology equipment. This position requires a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).

Compensation and Benefits:

arenaflex offers a competitive salary, with starting pay at $15/hour for full-time and part-time regular employees, with potential for $16/hour within the first year, plus merit. Additional bonus opportunities are based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months. Seasonal workers and temporary employees start at $15/hour.

Career Growth Opportunities:

arenaflex is committed to the growth and development of our employees. As a Clinical Customer Service Representative, you will have opportunities to advance your career in a dynamic and supportive environment. We offer training and development programs to help you achieve your career goals.

Work-Life Balance:

arenaflex understands the importance of work-life balance. As a remote worker, you will have the flexibility to work from home and manage your time effectively. We also offer a range of benefits to support your physical and mental well-being.

Company Culture:

arenaflex is a diverse and inclusive organization that values teamwork, innovation, and customer service. We are committed to creating a positive and supportive work environment that encourages collaboration, creativity, and growth.

Equal Employment Opportunity:

arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity and inclusion and welcome applications from qualified individuals from all backgrounds.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application today. We look forward to hearing from you! Apply To This Job Apply for this job