Experienced Full Stack Customer Service Representative – French Speaker, arenaflex

Join a culture of excellence and collaboration at arenaflex, a leading innovator in the industry. We are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our arenaflex family, you will play a vital role in delivering exceptional customer experiences, driving business growth, and shaping the future of our organization.

About arenaflex

arenaflex is a dynamic and forward-thinking company that is revolutionizing the industry with its cutting-edge solutions and commitment to excellence. Our team is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals to join our ranks. As a Customer Service Representative, you will be part of a collaborative and supportive environment that fosters growth, innovation, and success.

Job Summary

We are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our arenaflex family, you will be responsible for providing exceptional customer experiences, resolving customer inquiries, and driving business growth. You will work closely with our team to deliver outstanding service, ensuring that our customers receive the highest level of support and satisfaction.

Key Responsibilities

* Receive, document, and process service requests from customers, mechanics, elevator phones, and arenaflex local offices utilizing Salesforce Service Cloud.

• Ensure the timely dispatching of service mechanics and escalate requests to arenaflex field management as appropriate.
• Work on other tasks as necessary, such as elevator phone programming and continuous improvement activities.
• Provide exceptional customer service, resolving customer inquiries and concerns in a timely and professional manner.
• Collaborate with our team to deliver outstanding service, ensuring that our customers receive the highest level of support and satisfaction.
• Participate in an incentive compensation program based on your quality and productivity performance.

What You Will Need to Be Successful

* High school diploma or equivalent.

• Must have a dedicated workspace and high-speed internet.
• Excellent customer service skills, including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengers.
• Strong familiarity with computers and basic application familiarity.
• Excellent communication skills, including speaking, listening, and writing, as well as attention to detail and the ability to follow standard processes and procedures.
• Ability to attain and maintain department performance metrics (such as call handle time, schedule adherence, and quality monitoring).
• Candidate must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours, and days off.
• Candidate must also be able to work rotational scheduled weekends and holidays. Shift differential pay is offered for hours worked outside 1st shift/weekdays.
• Regular attendance, including the ability to start assigned shift on-time, is mandatory.
• Candidate must possess the ability to type at least 25 wpm with accuracy.
• Candidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends, and holidays.
• Ability to adhere to arenaflex' absolutes of safety, ethics, and quality.
• French/English language required.

Essential Qualifications

* 1-2 years of customer service experience in a call center environment.

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet performance metrics.
• Proficiency in Salesforce Service Cloud or similar CRM software.
• High school diploma or equivalent.

Preferred Qualifications

* Bachelor's degree in a related field (e.g., business, communications, or customer service).

• Previous experience in a customer-facing role.
• Knowledge of the elevator industry or related field.
• Certification in customer service or a related field.

Skills and Competencies

* Excellent customer service skills, including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengers.

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet performance metrics.
• Proficiency in Salesforce Service Cloud or similar CRM software.
• Strong analytical and problem-solving skills.
• Ability to work well in a team environment and understand shift work and its requirements.
• Ability to adhere to arenaflex' absolutes of safety, ethics, and quality.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and advance your career.

• Opportunities for career growth and advancement within the company.
• Collaborative and supportive work environment that fosters growth, innovation, and success.
• Access to ongoing training and development opportunities to help you stay up-to-date with industry trends and best practices.

Work Environment and Company Culture

* arenaflex is a dynamic and forward-thinking company that is revolutionizing the industry with its cutting-edge solutions and commitment to excellence.

• Our team is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals to join our ranks.
• arenaflex offers a collaborative and supportive work environment that fosters growth, innovation, and success.
• We value diversity, equity, and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees.

Compensation, Perks, and Benefits

* Competitive salary: $60,000.00 per month.

• Comprehensive benefits package, including dental care, flexible schedule, paid time off, vision care, and work from home opportunities.
• Opportunities for career growth and advancement within the company.
• Collaborative and supportive work environment that fosters growth, innovation, and success.
• Access to ongoing training and development opportunities to help you stay up-to-date with industry trends and best practices.

Conclusion

If you are a highly skilled and dedicated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. arenaflex is a dynamic and forward-thinking company that is revolutionizing the industry with its cutting-edge solutions and commitment to excellence. Join our team and be part of a collaborative and supportive environment that fosters growth, innovation, and success.

Apply Today!

Don't hesitate to apply if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding and challenging career with arenaflex. Apply To This Job Apply for this job