Customer Service Agent - Starting at $18.50/hour - Remote at arenaflex

Join a team that's making a tangible difference. We're seeking a Customer Service Agent - Starting At $18.50/hour - Remote! At arenaflex, we're passionate about making a difference in people's lives. Our team is dedicated to helping individuals get the medicine they need to feel better and live well. As a Customer Service Agent, you'll be a vital part of our 100% remote Contact Center team, answering and handling incoming calls from arenaflex members, pharmacies, and doctors' offices. Your support and assistance will help our callers navigate the healthcare system and access the care they need.

About arenaflex

arenaflex is a leading healthcare company that's committed to making a positive impact on people's lives. We believe that everyone deserves access to quality healthcare, and we're dedicated to helping our members get the care they need. Our team is passionate about delivering exceptional customer service, and we're looking for talented individuals like you to join our ranks.

Job Description

As a Customer Service Agent, you'll be responsible for:

• Answering and handling incoming calls from arenaflex members, pharmacies, and doctors' offices
• Providing support and assistance to our callers to help them get the medicine they need to feel better and live well
• Investigating and resolving member inquiries in a timely manner or escalating to appropriate team members
• Adhering to and reinforcing arenaflex and departmental standard operating procedures and training guidelines specific to HIPAA
• Other duties as assigned

Requirements

* High School Diploma or GED is required

• 1 year of customer service experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship
• Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or "hotspots")
• Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs
• Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks
• Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts - including a door that can be physically secured
• Must be available for a 6 to 8 week training class

What arenaflex provides

* All equipment is provided and shipped directly to your place of residence

• Highly structured work environment
• Transferable skills within arenaflex or within the healthcare field
• Opportunities to grow your career within arenaflex
• Medical, dental, and vision insurance, paid time off, 401k match, and more
• 40-hour work week (potential overtime)

Preferred Qualifications

* Call center experience

• Call center experience in the Healthcare industry
• Work from home (remote) experience
• Fluency in Spanish

Minimum Physical Job Requirements

* Ability to sit 6 or more hours per day

• Occasionally required to stand, walk and stoop, kneel, and crouch
• Ability to work a flexible schedule including evenings, weekends, holidays, overtime
• Ability to work with a set, pre-determined break and lunch schedule

Reporting Structure

* Reports to Supervisor in the Contact Center

Equal Opportunity Employer

arenaflex is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law.

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!

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Benefits of Working at arenaflex

* Competitive salary starting at $18.50/hour

• Opportunities for career growth and advancement
• Comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and 401k match
• Flexible work schedule, including evenings, weekends, and holidays
• Highly structured work environment with clear expectations and goals
• Transferable skills within arenaflex or within the healthcare field
• Opportunities to work with a diverse and talented team of professionals

Why Choose arenaflex?

* We're a leading healthcare company that's committed to making a positive impact on people's lives

• We offer a competitive salary and comprehensive benefits package
• We provide opportunities for career growth and advancement
• We have a highly structured work environment with clear expectations and goals
• We're an equal opportunity employer that values diversity and inclusion

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in people's lives, we want to hear from you! Apply now to become a Customer Service Agent at arenaflex. Apply for this job