Experienced Customer Experience Chatroom Operator – Remote Conversational Support Specialist

Join arenaflex, a leading innovator in the messaging industry, as we expand our work-from-home Conversion Improvement team. As a Customer Experience Chatroom Operator, you will play a vital role in delivering exceptional conversational support to our top clients and use cases. If you're a customer service-driven individual with a passion for conversation and a knack for handling the unexpected, we want to hear from you.

About arenaflex

arenaflex enables enterprises to connect with consumers through an AI-powered conversational outreach strategy that includes human-like two-way texting, scheduled calling, and voicemail messages. Our platform, backed by a proprietary natural language processing model, has handled over half a billion humanized conversations to date, making us the platform of choice for some of the world's most recognizable enterprises.

Our Mission

At arenaflex, we're more than just a high-growth company; we're a community that values personal growth and excellence. We're looking for individuals who share our passion for delivering exceptional customer experiences and are eager to grow their careers. If you're looking for a role that will challenge you, inspire you, and provide you with opportunities for growth, we want to talk with you.

Job Overview

As a Customer Experience Chatroom Operator, you will be responsible for responding to inbound messages via our chat room to leads regarding questions or concerns around the product or service. You will utilize point-and-click frequently asked questions canned responses, create ad-hoc responses that are relevant, appropriate, and compliant to the records industry and vertical, and escalate conversations to leadership when needed. You will also document frequently asked questions for continual improvement, add relevancy to canned responses, and maintain a high level of accuracy in response handling.

Key Responsibilities:

* Respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service

• Utilize point-and-click frequently asked questions canned responses
• Create ad-hoc responses that are relevant, appropriate, and compliant to the records industry and vertical
• Escalate conversations to leadership when needed
• Document frequently asked questions for continual improvement
• Add relevancy to canned responses
• Maintain a high level of accuracy in response handling
• Maintain a Replies per Hour rate of 60 replies per hour worked
• Other projects as assigned

Essential Qualifications:

* Experience in a Customer Service Chatroom environment

• Experience with writing responses to consumers in a real-time, chat-based environment
• Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans
• Professionalism in all interactions
• Exceptional attention to detail, high standard of excellence/perfection
• Comfortability on a computer, advanced typing skills (cannot hunt and peck)
• Good grammatical, spelling, and logic skills. Free-typed responses must be grammar-checked and spell-checked.
• Exceptional verbal, communication, and written skills.
• Reliable and responsible to a designated schedule
• Must have reliable strong internet/WiFi

Preferred Qualifications:

* College Degree

• Experience with natural language processing or conversational AI
• Familiarity with arenaflex's platform and technology

Core Values:

At arenaflex, we value the following core principles:

• Lean: We find the right mix between administration and simply doing things. Over complicating tasks can add time without providing benefit, however just doing things without a plan can add time when course correction is required.
• Passion: Expressing passion daily is the desire to do the job but evolving in the job to expand beyond the base role and taking on additional projects and roles to help teams outside your own while maintaining your individual workload.
• Happiness: Finding the balance in both your personal and work life. Participating in group and team activities as you see fit but understanding that life is about more than just coming into the office daily.
• Improve: Never accepting the status quo and being entrenched in a process or workflow. Finding ways to streamline and innovate while bringing those improvements to leadership.
• Team: We support and assist our teammates, even if it is outside of our typical duties. We take on additional projects for their added value whether they impact your day-to-day work or not.

Benefits:

* Competitive salary

• Full-time role with eligibility for arenaflex's benefits program
• Remote work opportunity with flexible scheduling
• Opportunities for growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply:

If you're a motivated and customer-focused individual with a passion for conversation and a knack for handling the unexpected, we want to hear from you. Apply now to join our team and be a part of arenaflex's mission to deliver exceptional conversational support to our clients. Apply To This Job

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a rewarding career with arenaflex. Apply for this job