Experienced Full Stack Customer Development Manager – Costco Account Management

At arenaflex, we're passionate about empowering healthier lives through innovative nutrition and wellness solutions. Our broad portfolio of renowned brands, including Garden of Life, Nature's Bounty, Vital Proteins, Orgain, Nuun, BOOST, Carnation Breakfast Essentials, Peptamen, Compleat Organic Blends, and more, reflects our commitment to harnessing the power of nutrition, science, and wellness. We're driven by a shared vision of creating a healthier world, and we're seeking a talented Customer Development Manager to join our team.

About arenaflex

arenaflex is a dynamic and inclusive workplace where brilliant ideas come from anyone, anywhere. We're committed to fostering professional growth, celebrating achievements, and offering dynamic career paths, robust development opportunities, and benefits that support physical, financial, and emotional wellbeing. Our entrepreneurial spirit and collaborative approach make us an exciting place to work, and we're eager to welcome a Customer Development Manager who shares our passion for innovation and customer-centricity.

Job Summary

We're seeking an experienced Customer Development Manager to lead our Costco account management efforts. As a key member of our team, you'll be responsible for developing strategic relationships, driving sales growth, and executing our brand and category growth strategy. If you're a seasoned sales professional with a passion for customer development, we encourage you to apply.

Key Responsibilities

* Develop strategic and winning relationships throughout Costco, with a particular focus on divisional wins (displays, distribution gains, ACV enhancement, etc.)

• Establish strong working relationships with internal teams, including Customer Strategy, Finance, and Customer Service
• Develop a detailed understanding of Costco's go-to-market model, including Category Management strategy
• Deliver target budget plans and new product distribution goals
• Execute our brand and category growth strategy, aligning with Costco's objectives
• Identify new opportunities for growth, develop and implement strategic written sales plans in accordance with corporate goals
• Maintain a clear understanding of customer objectives and liaise with RVP to develop operational plans to manage execution and measure results
• Foster and grow existing and new relationships within the account, gaining a deep understanding of current and potential future needs of our customers
• Educate business partners on our products, retail goals, and measurement of success
• Deliver customer presentations that demonstrate innovation, shelf positioning, promotions, communicate pricing, etc.
• Manage daily business in partnership with customers, including UPC product/item setup, maintenance, logistics, and inventory management
• Sell-in new products and all promotions to qualified retailers; ensure full-line distribution of products (new & existing items)
• Work with customers to implement Retail initiatives and monitor Retail standards
• Ongoing contract management that focuses on strategic alignment and designed to strengthen both the customer and arenaflex market position
• Responsible for working with agencies to input Trade Investment Management (TIM and Osprey): system input, trade fund management, direct sales forecasting, and projection activities for the company
• Strong Trade management/budget processing and an efficiency that focus on a strong ROI
• Monthly reporting, sales analytics, and insights; understand go-to-market strategy and how to maximize sales efficiency
• Perform other duties as required
• P&L management within respective account coverage

Essential Qualifications

* Bachelor's degree in business or related field

• 5+ years' experience, with a minimum of 2 years managing large customers
• Sales experience in the Grocery, Drug, and/or Mass retail channel(s)
• Experience in consumer goods and Vitamins and supplements is highly preferred
• Prior experience using syndicated data to determine customer needs and establish the most effective pricing and promotional activities that will increase sales and market share for the company and its customers
• Knowledge regarding Project Management, and experience with setting up and managing projects in a complex, fast-moving environment
• Knowledge regarding relationship management, experience, and mindset to work with partners in building initiatives that deliver on goals
• Strong cross-functional relationships with assigned accounts
• Proficient in MS Office Suite (Word, Excel, PowerPoint, etc.)

Preferred Skills

* Ability to manage multiple priorities and multiple brands/categories

• High level of organizational skills, good written and oral communication skills
• Ability to work independently and meet deadlines
• Must be able to multi-task and follow-up when responses are needed
• Deep understanding of the assigned Customer and how to develop demand creation plans
• The ability to utilize creativity and push beyond the obvious, comfortable going into "unchartered" territory in setting out recommendations and goals
• Problem solver with a solutions-oriented mindset
• Must be a dynamic leader who can push past obstacles and overcome objections
• Understand the value of listening to customers, gaining insights, and moving objectives forward
• Must be an articulate communicator who can quickly synthesize data
• P&L management and strong financial acumen

Work Environment and Company Culture

This position will be either a remote or hybrid role based on the selected candidate's geographic location. Preference will be given to applicants who live within a commutable distance of Seattle, WA, Bridgewater, NJ, Chicago, IL, Palm Beach Gardens, FL, or Long Island, NY. arenaflex offers a competitive total rewards package, including a 401(k) with company match, healthcare coverage, and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position.

Compensation and Benefits

The approximate target compensation range for this role is $120K to $140K. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.

Diversity, Equity, and Inclusion

arenaflex is an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.

How to Apply

If you're a motivated and customer-focused professional with a passion for innovation and growth, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply To This Job Apply for this job