Experienced Customer Care Coordinator – Remote Work Opportunity with arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our patients' expectations. As a Customer Care Coordinator, you'll play a vital role in ensuring the smooth processing of patient referrals, providing top-notch customer service, and collaborating with our clinical teams to deliver high-quality care. If you're a motivated and detail-oriented individual with a passion for healthcare, we encourage you to apply for this exciting opportunity to join our team.

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing innovative solutions and exceptional patient care. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and their families. With a strong commitment to quality, safety, and customer satisfaction, we strive to be the trusted partner of choice for healthcare services.

Job Summary

As a Customer Care Coordinator, you'll be responsible for processing patient referrals, verifying insurance information, and communicating with patients, families, and internal referral sources. You'll work closely with our clinical teams to ensure the timely and accurate processing of referrals, and provide exceptional customer service to our patients and their families.

Key Responsibilities

* Contributes to the achievement of established goals and objectives, adheres to department policies, procedures, quality standards, and safety standards

• Provides exceptional customer service, representing arenaflex in a positive and professional manner through attitude, communication, and problem-solving skills
• Supports community account managers and hospital-based clinical consultants in the coordination and outsourcing of home care referrals
• Enters patient demographic, clinical, and insurance information into our home care database, verifying insurance eligibility and creating billing sequences
• Communicates with internal referral sources, patients, and families, providing feedback to clinical consultants and account managers as needed
• Supports clinical operations through additional workflow completion, coordination with schedulers, and contributes to the successful completion of the patient billing cycle
• Maintains effective working relationships with other departments, participates in multi-disciplinary quality and service improvement teams, and represents the department and agency in community outreach efforts
• Stays up-to-date with various technology and applications, including HomeCare HomeBase, Forcura, and Microsoft Office Suite
• Verifies patient insurance, including online verification and outreach to patients and families as needed
• Monitors workflow and databases for outstanding referrals, verifications, authorizations, or re-authorizations to ensure timely processing of patients for services and care, and billing

Essential Qualifications

* High school diploma or GED required

• Knowledge of medical terminology required
• Clerical/office experience, preferably in a healthcare setting required
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Internet Explorer
• Strong interpersonal skills, including verbal and written communication
• Effective problem-solving skills and ability to work independently

Preferred Qualifications

* Insurance verification experience and/or medical claims experience preferred

• Experience working in a healthcare setting, preferably in a customer-facing role
• Familiarity with electronic medical records (EMRs) and healthcare software applications

Skills and Competencies

* Strong communication and interpersonal skills, with the ability to work effectively with patients, families, and internal referral sources

• Excellent problem-solving skills, with the ability to analyze and resolve complex issues
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Internet Explorer
• Ability to work independently and as part of a team, with a strong commitment to customer satisfaction and quality care

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Care Coordinator, you'll have opportunities to:

• Develop your skills and knowledge in customer service, insurance verification, and healthcare software applications
• Collaborate with our clinical teams to deliver high-quality care and improve patient outcomes
• Participate in multi-disciplinary quality and service improvement teams to drive innovation and excellence in patient care
• Pursue continuing education and professional development opportunities to enhance your skills and knowledge

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values diversity, inclusion, and employee well-being. As a Customer Care Coordinator, you'll work in a fast-paced, customer-facing role that requires strong communication and problem-solving skills. Our team is passionate about delivering exceptional patient care and making a difference in the lives of our patients and their families.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• A competitive salary
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional development and continuing education
• A dynamic and supportive work environment that values diversity, inclusion, and employee well-being

How to Apply

If you're a motivated and detail-oriented individual with a passion for healthcare, we encourage you to apply for this exciting opportunity to join our team. Please submit your application today, and let's work together to deliver exceptional patient care and make a difference in the lives of our patients and their families.

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today, and let's work together to deliver exceptional patient care and make a difference in the lives of our patients and their families. Apply To This Job Apply for this job