Experienced Full Stack Associate Director, Customer and Product Insights – Web & Cloud Application Development

At arenaflex, we're on a mission to revolutionize the way people connect with each other and the world around them. As a leading provider of innovative wireless solutions, we're committed to delivering exceptional value and quality experiences that exceed our customers' expectations. We're now seeking an experienced and dynamic Associate Director, Customer and Product Insights to join our team and drive business decisions that help us maintain a competitive edge.

About arenaflex

arenaflex is a forward-thinking company that empowers people to explore, share, and engage with the world around them. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives. Our diverse portfolio of brands, comprising 11 distinct families, is designed to cater to a broad spectrum of needs and preferences. From Total Wireless and Verizon Prepaid to Visible and SafeLink, each brand is meticulously organized to address specific market segments and distribution channels.

The Role

As an Associate Director, Customer and Product Insights, you'll play a pivotal role in driving business decisions that help us maintain a competitive edge. You'll lead the customer and product research and insights function supporting the Verizon Value portfolio of brands. Your team will be responsible for delivering best-in-class value propositions and experiences to our customers. Key responsibilities include:

• Proactively working across brand and product team leaders to define and prioritize the research roadmap and ensure appropriate resource allocation.
• Managing, mentoring, and coaching direct reports to ensure world-class insights work and leverage learnings and best-practices across work streams.
• Leading by example and setting a high bar for research rigor and insights storytelling.
• Overseeing key vendor partnerships to ensure the team leverages the highest quality research methods and analytical capabilities.
• Working in close partnership with Marketing Insights leads to build an integrated understanding of our customers, prospects, and market dynamics.
• Forging relationships with adjacent insight, analytics, and intelligence teams across the arenaflex organization to further elevate our total market understanding and identify opportunities for greater efficiencies in spend and operating models.
• Speaking on behalf of the customer across arenaflex leadership forums to ensure that crucial customer insights and pain points are elevated to key decision-makers and incorporated into short and long-term action planning.
• Overseeing and caring for the performance and professional development of team members, providing regular feedback, coaching, and direction to ensure each team member is meeting their expectation to deliver impact and drive business objectives.

What We're Looking For

To succeed in this role, you'll need:

• A Bachelor's degree or four or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience in Marketing, Customer Experience, or User Experience research.
• Experience designing research programs, both qualitative and quantitative, to address business needs; can articulate rationale.
• Strong command of advanced quantitative methodologies (maxdiff, conjoint, segmentation, cluster analysis, Gabor Granger, etc.).
• Experience with qualitative and/or user-centered design evaluative research methods (e.g., focus groups, in-depth interviews, diary studies, ethnography, etc.).
• Experience synthesizing data from multiple sources and translating findings into actionable customer insights and recommendations.

Nice to Have

* Four or more years of experience managing a team of three or more people.

• Experience providing insights to inform value proposition development.
• Experience leveraging secondary data, trends, and learnings to provide context for business scenarios.
• Experience coaching and advising multiple team members, simultaneously, to push the strategic quality of their insights.
• Ability to present insights in a compelling narrative and establish rapport with Senior Leadership as a Consumer Champion.
• Marketing, CX, or UX research experience specifically in the consumer or business space.
• Self-starter, able to identify stakeholders and build credibility for the team.
• Demonstrated effective consultative skills.
• Proven ability to work through ambiguity and effectively collaborate to problem-solve.
• Strong business acumen and understanding of the telecom industry.
• Extensive experience and genuine interest in consumer segment research.
• High degree of comfort using influence and persuasion cross-functionally.
• Experience operating in a fast-moving, rapidly evolving environment.
• Experience contributing to a culture of innovation by finding new and better ways of doing things: identifying, creating, and employing innovative research and operational approaches.

What We Offer

As a valued member of our team, you'll enjoy a competitive compensation package, including a salary range of $127,000.00 to $236,000.00 annually, depending on your location and confirmed job-related skills and experience. You'll also have access to our award-winning total rewards package, which includes:

• Health and wellness benefits
• Short-term incentives
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Parental leave
• Adoption assistance
• Tuition assistance
• And many more!

Work Environment and Culture

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month. You'll be part of a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Equal Employment Opportunity

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're a motivated and experienced professional looking to drive business decisions that help us maintain a competitive edge, we encourage you to apply today. Please submit your application, and let's connect! Apply for this job