Experienced Full Stack Data Entry Specialist – Customer Research and Analytics

Are you a detail-oriented and analytical individual with a passion for data-driven insights? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Full Stack Data Entry Specialist to join our Digital Analytics & Customer Research Team in the Customer Experience Analytics organization. As a key member of our team, you will play a critical role in providing actionable and well-timed insights through custom and syndicated studies.

About arenaflex

arenaflex is a leading global airline that connects people and cultures around the world. With a rich history and a commitment to innovation, we strive to deliver exceptional customer experiences while fostering a culture of collaboration, inclusivity, and growth. As a member of our team, you will be part of a dynamic and diverse community that values creativity, empathy, and continuous learning.

Why You'll Love This Role

As a Full Stack Data Entry Specialist, you will be responsible for project-based assignments that require a combination of strong analytical skills, problem-solving abilities, and effective communication. You will work closely with internal customers to understand their needs, design and implement studies, and present findings to leadership and stakeholders. Your key roles and responsibilities will be focused on three areas:

• Customer Satisfaction Tracking Data: Provide updates on customer satisfaction trends and drivers of our customer's Likelihood to Recommend (LTR) and Net Promoter Scores (NPS). Create dashboards and analytical reports, coupled with key insights and recommendations, to present to leadership and internal customers.
• Ad-Hoc Research: Design and implement ad-hoc studies tasks to meet the needs of internal customers. This may include creating, launching, and analyzing online surveys, airport intercepts, usability research, and/or focus groups.
• Voice of the Customer and Journey Analytics: Develop a long-term vision and readiness for a VOC and Customer Journey Analytics application for arenaflex. Integrate multiple sources of customer interaction (quant/qual, social, complaints, chat, call, digital, etc.) to provide a holistic view of a customer's experience.

What You'll Need for Success

To excel in this role, you will need:

• Minimum Qualifications:

+ Bachelor's Degree or equivalent training/experience + 3+ years of work experience + Experience in transforming raw data into significant insights

• Preferred Qualifications:

+ Master's degree in Marketing, Marketing Research, or social sciences + Feedback Management systems/systems experience desired + Moderator experience preferred + 3+ years of work experience in an analytical area such as Business, Engineering, Mathematics, Economics, Revenue Management, Network Planning, Sales Strategy, Customer Insights, Marketing

• Essential Skills:

+ Ability to synthesize complex data from multiple sources into a succinct layout and concisely present findings to executive-level audiences + Extremely prepared and detail-oriented, with the ability to manage multiple tasks and quickly react to changing business needs while meeting company deadlines + Self-motivator who can work independently, as well as in a team environment, and drive development in an ambiguous environment + Client-service mindset with excellent interpersonal skills and the ability to work cross-functionally with partners in both business, operations, and technology + Experience in the use of SPSS statistical software, online survey software, Voice of the Customer or Enterprise, such as Medallia and Qualtrics, is preferred + Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) + Strong quantitative, analytical, and problem-solving skills are required; experience in SQL is preferred

What You'll Get

As a valued member of our team, you will enjoy:

• Travel Perks: Ready to explore the world? You, your family, and friends can access 365 destinations on over 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you thrive. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet coverage, and discounts on hotels, cars, cruises, and more.

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a fulfilling career with arenaflex! Apply To This Job Apply for this job