Experienced Full Stack Customer Service Representative - Bilingual Chat Billing
At arenaflex, we're more than just a company - we're a community of passionate individuals dedicated to delivering exceptional customer experiences. As a key member of our Customer Operations team, you'll have the opportunity to accelerate your career as a Rep 1, Cust Svc Chat Billing - Bilingual. This exciting remote opportunity requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation package, including a competitive salary, to support your growth and well-being.
Join the arenaflex Team
At arenaflex, we keep more than 31 million customers connected. As a professional Billing Chat Agent in our Customer Operations business unit, you will use your computer, written communication skills, multi-tasking, and problem-solving skills to nurture and grow trusting customer relationships with every interaction. Every day, you'll have the opportunity to make a positive difference for our subscribers and the company.
What Our Chat Billing Agents Enjoy Most
* Interacting with customers through our web-based chat platform
- Learning about our products and services to provide knowledgeable customer service
- Thoughtfully handling questions and concerns related to billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and more
- Representing a Fortune 100 company and being the written voice of arenaflex
- Taking pride in upholding positive relationships and creating best-in-class customer experiences
Our Dynamic Work Environment
We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office using computer information systems, resolving questions, and maintaining customer accounts. If you enjoy being on a computer and having variety in your work, you'll thrive inside our customer-centric environment.
What You'll Bring to arenaflex
Required Qualifications
* Education: High school diploma or equivalent
- Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
- Language: Ability to read, write, speak, and understand English and Spanish
Preferred Qualifications
* Experience: 1+ year previous customer service experience; experience in cable or telecommunications call centers
- Technical Skills: MS Office and personal computer skills
- Skills: Communication, dependability, multi-tasking, typing, customer service
- Abilities: Problem-solving, critical thinking, attention to detail, resilient
arenaflex Connects You to More
* Tools + Tech: Work with innovative, web-based chat technology and information systems
- Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
- Competitive Pay: Generous $20 per hour starting pay
- Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
- Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
- Total Rewards: Our comprehensive benefits are among the best in the industry
Why Join arenaflex?
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
Get to Know Us
arenaflex is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile, and Voice, Spectrum Networks, Spectrum Enterprise, and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today! Apply To This Job Apply for this job