Experienced Customer Service Representative – Remote Job at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our arenaflex team as an Experienced Customer Service Representative. As a key member of our Payments and Digital Strategy crew in the arenaflex Credit Union, you will play a vital role in ensuring the smooth operation of our daily features related to check processing, object processing, direct bills, and budget transfers.

About arenaflex

arenaflex is a leading provider of innovative solutions in the financial services industry. Our mission is to empower individuals and businesses to achieve their financial goals through our cutting-edge products and services. As a member of our team, you will be part of a dynamic and inclusive organization that values diversity, equity, and inclusion.

Why Join arenaflex?

* Travel Perks: As a valued member of our team, you and your loved ones can enjoy 365 destinations on over 6,800 daily flights across our global network.

• Health Benefits: From day one, you'll have access to comprehensive health, dental, prescription, and vision benefits. Plus, enjoy digital health visits, flexible spending accounts, and more.
• Wellness Programs: Our wellness programs provide you with the tools, resources, and support you need to thrive.
• 401(k) Program: Available upon hire, our 401(k) program offers company contributions after one year.
• Additional Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Responsibilities

As an Experienced Customer Service Representative, you will be responsible for:

• Completing data access and balancing features
• Coordinating return items with contributors, door vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing
• Working member cases/assignments
• Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from contributors for the timely and correct processing of international and domestic wire transfer requests
• Researching and verifying incoming and outgoing wire transfer information
• Communicating with the vendor to process wire transfers
• Understanding and being familiar with outgoing and incoming wire transfer laws
• Depositing check returns, reviewing member check returns on draft changes, processing member checks, verifying contributors for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

Requirements

To be successful in this role, you will need:

• Minimum Qualifications:
• High school degree or GED
• Intermediate Excel and Word experience
• Preferred Qualifications:
• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires
• Skills, Licenses & Certifications:
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through both work experience with the software or education and hands-on use of the software
• Ability to work prolonged hours in aid of business needs
• Ability to work extremely well in a customer service role
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and contributors
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for interest to detail
• Ability to effectively prioritize work and meet time limits
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

What We Offer

As a valued member of our team, you will enjoy:

• Competitive salary
• Comprehensive benefits package
• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application today and join our arenaflex team as an Experienced Customer Service Representative. Apply for this job