Experienced Customer Service Representative/Dispatcher – Remote Opportunity at arenaflex

At arenaflex, we're dedicated to delivering exceptional comfort through innovative indoor heating and air conditioning solutions. As a leading provider of residential and commercial HVAC and Plumbing services in Northern Virginia, we're committed to building long-lasting relationships with our customers and team members alike. With a rich history dating back to 1979, we've grown from a small family-owned service business to a trusted industry leader, and we're excited to welcome talented individuals to our team.

Job Summary:

arenaflex is seeking an experienced Customer Service Representative/Dispatcher to join our remote team. As a key member of our dispatch team, you'll be responsible for handling inbound phone calls, scheduling service and maintenance for our Residential Department, and performing various daily duties. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Job Role:

As a Customer Service Representative/Dispatcher at arenaflex, you'll play a vital role in ensuring our customers receive exceptional service and support. Your primary responsibilities will include:

• Handling inbound phone calls for scheduling service and maintenance for our Residential Department
• Maintaining our customer database, including accurate documentation of customer information
• Making daily outbound phone calls to customers and technicians
• Routing technicians based on location to ensure efficient service delivery
• Maintaining a positive team atmosphere with all members of the dispatch team
• Collaborating with other departments to resolve customer issues and concerns

Schedule:

Our Customer Service Representative/Dispatcher will work a flexible schedule, with the following commitments:

• Wednesday: In-office work at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
• Monday to Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break), excluding Wednesdays

Qualifications:

To succeed in this role, you'll need:

• Previous call center experience, with a minimum of one year of experience
• The ability to type at least 70 words per minute
• Excellent communication and interpersonal skills, with the ability to handle high call volumes
• Strong problem-solving skills and the ability to work independently and as part of a team
• Familiarity with main cities and locations in Northern Virginia
• Accurate documentation skills, with the ability to enter customer information into our customer database (Service Titan)

Remote Work Requirements:

To ensure your success in a remote work environment, you'll need to provide:

• High-speed internet access
• A quiet workspace with minimal background noise

Benefits and Culture:

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a valued member of our team, you'll enjoy:

• Medical, dental, vision, STD, LTD, and life insurance benefits
• A 401(k) retirement plan with a company match
• Seven paid holidays per year
• Paid vacation and personal days
• Opportunities for continued education and professional growth through periodic classes

Compensation:

arenaflex offers a competitive salary and benefits package to our Customer Service Representative/Dispatcher. We're committed to recognizing and rewarding your hard work and dedication.

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our online portal, and we'll be in touch to discuss your qualifications further.

Ready to Join Our Team?

At arenaflex, we're dedicated to building a team of talented and dedicated professionals who share our commitment to exceptional customer service and support. If you're looking for a low-stress role with great rewards, we want you to join our team. Apply now and take the first step towards a rewarding career with arenaflex. Apply To This Job Apply for this job