Experienced Remote Customer Service Representative/Dispatcher – HVAC and Plumbing Industry Expert

At arenaflex, we're dedicated to providing exceptional customer experiences that leave a lasting impression. As a leading provider of indoor heating and air conditioning solutions, we're committed to delivering top-notch service to our customers. We're now seeking a highly skilled and motivated Remote Customer Service Representative/Dispatcher to join our team!

About arenaflex

arenaflex has been a trusted name in the HVAC and plumbing industry since 1979. Founded on the principles of quality, reliability, and customer satisfaction, we've grown from a small family-owned service business to a leading residential and commercial contractor in Northern Virginia. Our commitment to excellence has earned us a reputation for delivering exceptional service, and we're now seeking talented individuals to join our team.

Job Role

As a Remote Customer Service Representative/Dispatcher, you'll play a critical role in handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:

• Maintaining our customer database with accurate and up-to-date information
• Making daily outbound phone calls to customers and technicians
• Routing technicians based on location to ensure timely and efficient service
• Maintaining a positive team atmosphere with all members of the dispatch team
• Collaborating with colleagues to resolve customer issues and concerns

Schedule

* Wednesday: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)

• Monday-Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break) (not on Wednesday)

Qualifications

To be successful in this role, you'll need:

• Previous call center experience (at least 1 year)
• The ability to type at a speed of approximately 70 words per minute
• Excellent communication and interpersonal skills
• Ability to handle high call volumes and work under pressure
• Familiarity with main cities and locations in Northern Virginia
• Accurate documentation skills, with the ability to enter information into our customer database (Service Titan)

Remote Work Requirements

To ensure a seamless remote work experience, you'll need to provide:

• High-speed internet access
• A quiet workspace with minimal background noise

Benefits and Culture

At arenaflex, we're committed to providing a comprehensive benefits package and a positive work environment. You'll enjoy:

• Medical, dental, vision, STD, LTD, and life insurance
• 401(k) retirement plan with a company match
• 7 paid holidays per year
• Paid vacation and personal days
• Opportunities for continued education and professional growth

What We Offer

As a Remote Customer Service Representative/Dispatcher at arenaflex, you'll have the opportunity to:

• Work from the comfort of your own home (most days)
• Collaborate with a talented team of professionals
• Develop your skills and expertise in customer service and dispatching
• Enjoy a competitive salary and benefits package
• Contribute to the success of a leading HVAC and plumbing company

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards joining our team! Apply To This Job Apply for this job