Experienced Full Stack Customer Service Representative – Remote Call Center Operations

At arenaflex, we're dedicated to providing exceptional customer service and support to individuals who have suffered or lost a loved one due to negligence. Our team is passionate about helping people navigate the complexities of personal injury claims and ensuring they receive the compensation they deserve. As a key member of our remote call center team, you'll play a vital role in connecting with potential clients, providing empathetic support, and driving business growth. Join our dynamic team and enjoy a competitive salary, commissions, and bonuses, with a total compensation package of up to $33.00+/hour ($70,000+).

Responsibilities:

* Connect with potential clients through an automated dialer, engaging with 40-50 callers per day, and identifying those who may qualify for compensation

• Multitask effectively, listening, answering questions, and viewing multiple windows to achieve or exceed monthly Key Performance Indicators (KPIs)
• Utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts to provide exceptional customer service
• Participate in training and learning opportunities to expand knowledge of the position and stay up-to-date on industry developments
• Adhere to all company policies and procedures, ensuring a high level of professionalism and integrity
• Collaborate with other team members to achieve business goals and objectives
• Troubleshoot basic IT problems and self-manage technical issues to minimize downtime

This role is ideal for:

* Individuals with excellent verbal and written communication skills, as well as strong interpersonal and customer service skills

• Those with a competitive spirit, willing to work as a team to drive business growth and achieve performance-based rewards
• People who are self-motivated, reliable, and willing to learn and adapt to new situations
• Individuals who can work 40+ hours per week, with a strong ability to multitask and manage multiple priorities

Requirements:

* Must reside in the State of Florida or New Jersey

• Must have a quiet, distraction-free workspace with a reliable hardwired Desktop or Laptop PC (no Mac or Chromebook)
• High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
• Reliable Noise Cancellation Headset that is wired via USB (average price is $20-$30)
• Strong background in call-center environment and sales-focused experience
• 2+ years of phone sales/customer service experience

We're looking for individuals who:

* Can troubleshoot basic technical issues and self-manage technical problems

• Are willing to work 40+ hours per week, with a strong ability to multitask and manage multiple priorities
• Can handle 350+ calls, including disconnects, wrong numbers, or hang-ups until connected with a viable caller
• Are able to use problem-solving skills to resolve complex customer issues
• Can commit to working the full training period (90 days)
• Are able to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours

Benefits:

* Comprehensive Health Insurance, Vision, and Dental Coverage

• Paid Holidays and Paid Time Off (PTO)
• Eligible for overtime outside of the training period

Hours of Operation:

* Full-time schedule of 40 hours a week from the following hours: + Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern + Friday: 8:30 AM to 4:30 PM Eastern

• Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern

Ready to join our team and start your career in customer service?

Apply now and take the first step towards a rewarding and challenging role with arenaflex. Our team is passionate about delivering exceptional customer service and support, and we're looking for like-minded individuals to join us on this journey. Apply To This Job

About arenaflex:

arenaflex is a leading provider of personal injury services, dedicated to helping individuals who have suffered or lost a loved one due to negligence. Our team is passionate about delivering exceptional customer service and support, and we're committed to making a positive impact in the lives of our clients. Join us and be part of a dynamic team that's making a difference.

Why work at arenaflex?

* Competitive salary, commissions, and bonuses

• Comprehensive benefits package, including Health Insurance, Vision, and Dental Coverage
• Paid Holidays and Paid Time Off (PTO)
• Eligible for overtime outside of the training period
• Dynamic and supportive work environment
• Opportunities for career growth and professional development
• Collaborative and team-oriented culture

Ready to take the next step?

Apply now and join our team at arenaflex. We can't wait to hear from you! Apply for this job