Experienced Ramp Agent (Customer Service Agent) - ATL
Join arenaflex's Dynamic Team and Take Your Career to New Heights
Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy working with diverse teams? Look no further! arenaflex is urgently hiring for an Experienced Ramp Agent (Customer Service Agent) in ATL, and we're excited to have you on board.
About arenaflex
arenaflex is a leading organization in the industry, dedicated to providing top-notch services to our customers. Our mission is to ensure cargo is transported on time, every time, safely. We're committed to fostering a culture of care, integrity, resilience, and servant leadership, where our employees can grow and thrive.
Key Responsibilities
As an Experienced Ramp Agent (Customer Service Agent), you will play a critical role in ensuring our customers' baggage and cargo arrive safely and on time. Your responsibilities will include:
- Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
- Safeguarding cargo, baggage, and mail from damage, loss, and weather.
- Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
- Operating baggage scanners and computers to ensure baggage is routed accurately to the customers' destination.
- Collaborating with other teams to ensure seamless operations and exceptional customer service.
Work Environment and Culture
As an arenaflex team member, you'll enjoy a dynamic and supportive work environment that fosters growth and development. Our culture is built on a shared dedication to our values, and we're committed to sharing success with our employees. You'll have access to a range of benefits and perks, including:
- Competitive salary and industry-leading profit-sharing program
- Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance
- Generous 401(k) matching program
- Paid vacation and personal time
- 10 paid holidays per calendar year
- Birthing parents eligible for 12-weeks of paid maternity/parental leave
- Non-birthing parents eligible for 2-weeks of paid parental leave
- Domestic and international space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks
Requirements
To succeed in this role, you'll need:
- Consistently prioritize safety and security of self, others, and personal data
- Embrace diverse people, thinking, and styles
- Possess a high school diploma, GED, or high school equivalency
- Be at least 18 years of age and have authorization to work in the United States
- Have a valid driver's license
- Proficiency in English
- Pass a physical ability test (PAT)
- Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE
- Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal
Preferred Qualifications
While not required, having the following qualifications will give you a competitive edge:
- Previous experience in a customer-facing role or similar industry
- Knowledge of airport operations and procedures
- Familiarity with baggage handling systems and equipment
- Strong communication and problem-solving skills
Application Process
Ready to join arenaflex's dynamic team? Click the link below to apply now, and we'll be in touch soon! Apply To This Job
Join arenaflex Today and Take the First Step Towards a Rewarding Career!
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