Experienced Full Stack UX Designer – Customer Experience and Product Innovation

Unlock your potential with a new role at arenaflex as a Principal UX Designer – Customer Experience! This is an exciting opportunity with an immediate start, offering a chance to join a dynamic team that's shaping the future of customer experiences. As a Principal UX Designer, you'll have the opportunity to lead product UX design for one of the major areas of arenaflex's global product suite, driving innovation and excellence in customer experience.

About arenaflex

arenaflex is a leading innovator in the field of customer experience, dedicated to enabling our customers to enjoy simplicity, freedom, and healthier lives through the use of our cutting-edge product platform. With a strong focus on user-centered design, arenaflex has improved the lives of hundreds of thousands of patients worldwide, and we're committed to continuing this mission through innovation and excellence.

Job Overview

We're seeking a highly motivated and performance-driven Principal UX Designer to join our expanding team. As a key member of our UX team, you'll be responsible for defining, articulating, building, and championing the future vision of our arenaflex products, helping to simplify the lives of those touched by diabetes. You'll excel through innovation, creativity, and attention to detail, with a deep understanding of user needs, business viability, and technical feasibility.

Responsibilities

* Lead product UX design for one of the major areas of our global product suite, facilitating the UX design process and partnering with product management and user research on initial research and product definition, concepting, crafting detailed designs, prototyping, testing with user research and human factors, and working with the other UX disciplines and engineering on implementation.

• Define the overall UX design vision for a product, feature, or experience, working within the scope and customer needs as defined by the product manager, and be accountable for strategic design and user-experience decisions related to core and new functions and features.
• Take a user-centered design approach, rapidly prototype and test with the User Research team, and iterate designs, analyzing customer problems and overseeing the design of delightful solutions that meet measurable business goals.
• Work closely with product and business partners to develop a shared vision and lead a process to define and design experiences that deliver on those shared objectives, asking inquisitive questions, doing things differently, and championing innovation and striving for simplicity at the core of arenaflex's brand.
• Partner with technology teams to ensure we leverage the scale offered by our platform without compromising on core experience principles.
• Influence UX design and product through the development of frameworks that help simplify the product user and customer experiences.
• Partner with other design leaders to improve the quality of your designs and continue your growth as a design leader, pulling in User Research, Human Factors, Content Strategy, Instructional Design expertise into the innovation conversations.
• Act as a UX design mentor and guide more junior designers in methods for creating intuitive, engaging product experiences grounded in user needs, working with UX Design Managers.
• Influence strategic product direction through your deep expertise in UX design, research, and strategy, communicating design rationale across teams with clarity and influence.

Required Leadership/Interpersonal Skills & Behaviors

* Ability to present UX design work to partners and executive leadership for review, feedback, and sign-off in clear, concise manner.

• Measure the success and effectiveness of UX innovations.
• Collaborate with partners, product managers, and development leads to understand detailed requirements and design complete user experiences that meet their needs and vision.
• Extensive experience in using UX design standard methodologies to design solutions, and a deep understanding of mobile-first and adaptable design.
• Ability to break down big design projects into clear results needed while working in agile sprint teams, to be a lead advocate for design thinking processes, ideas, and solutions clearly and effectively within our production team and with our partners.
• Ability to lead UX strategy in a matrixed organization.
• The Principal UX Designer for arenaflex will elevate the entire UX team, inspiring and mentoring UX practitioners and partners, leading projects throughout the planning, design, and development cycle.

Required Skills and Competencies

* Deep expertise in design tools such as Figma, Framer, Sketch, FigJam, Adobe Creative Cloud, JIRA, Confluence, Miro.

• Thoughtful and exquisite online portfolio that shows proven track record of innovation and strategy work within the mobile ecosystem.
• Ability to think systemically and holistically about product ecosystems and user needs.
• Ability to navigate ambiguity and drive innovation across platforms.
• Deep passion for user-centered design and advocacy for the customer experience, track record of using user research and data for decision making.
• Have an extraordinary aesthetic sense for beautiful designs and pay attention to the details.
• Expert storyteller and influencer.
• Proven track record for providing and effectively communicating strategic and tactical recommendations based on data to all levels of the organization.

Preferred Qualifications

* Background in Consumer products design within large ecosystems.

• Familiar with Medical Device development processes.

Education and Experience

* BS in Design, Graphic Design, HCI, Computer Science, or equivalent experience.

• Experience in Global Consumer projects from design strategy through execution.
• 10+ years of mobile app and customer experience design experience.
• 5 years working in an Agile environment.

Additional Information

* The position can be remote, with an estimated 10-15% travel requirement.

• The US base salary range for this full-time position is $161,100.00 - $242,100.00, with additional benefits and perks.

Why Join arenaflex?

* arenaflex is a leader in the field of customer experience, dedicated to improving the lives of those touched by diabetes.

• We offer a dynamic and innovative work environment, with opportunities for growth and development.
• Our team is passionate about user-centered design and customer experience, and we're committed to excellence in everything we do.
• We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to hearing from you. Apply To This Job Apply for this job