Experienced Pre-Licensed Customer Service Representative – Insurance Industry Training and Career Advancement Opportunities

At arenaflex, we're on a mission to revolutionize the customer service industry by providing exceptional training and career advancement opportunities for our team members. As an Experienced Pre-Licensed Customer Service Representative, you'll play a vital role in delivering top-notch service to our clients while working towards obtaining your insurance license.

About arenaflex

arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, our clients, and the environment.

Why Join arenaflex?

If you're looking for a career and not just another job, arenaflex is the place for you! We want to invest in your future and provide you with the tools and resources you need to succeed. Our 5-day paid training program will help you prepare for the State Insurance Exam, and after passing, we'll support you in obtaining your license in the 50 states/territories we operate in.

Benefits of Working with arenaflex

* Paid Training

• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs
• Opportunities for career advancement and professional growth

What to Expect

As a Pre-Licensed Customer Service Representative, you'll work in a collaborative and engaging environment, interacting with people from all walks of life. You'll have the chance to resolve complex consumer issues, advise first-level representatives on high-level issues, and provide support to policy holders with billing questions and concerns. Our team is dedicated to delivering exceptional service, and we're looking for fearless individuals who share our passion for excellence.

Responsibilities

* Resolve complex consumer issues and advise first-level representatives on high-level issues

• Assist policy holders with billing questions and concerns
• Provide support to policy holders with any policy changes requested
• Support policy holders' needs by providing recommendations and adjusting as necessary

Qualifications

We're looking for individuals who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need:

• 6 months of customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• 6 months of Call Center experience, preferred
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

* Internet Requirements: + Minimum subscribed download rate equal to or exceeds 15.0 Mbps + Minimum subscribed upload rate equal to or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN + Proof of internet speed required + Clean and quiet workspace

Be One of Our People

At arenaflex, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

arenaflex is an Equal Opportunity Employer

If you're passionate about delivering exceptional customer service and are looking for a career with opportunities for growth and advancement, we encourage you to apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply To This Job Apply for this job