Experienced Part-Time Customer Service Representative – Remote Customer Support and Claims Intake

Unlock your potential with a new role at arenaflex as a Part-time Customer Service Representative! This role is located at our Remote facility, offering a unique opportunity to work from the comfort of your own home office. As a highly motivated and production-driven individual, you will be part of our Operations team, driving success and delivering exceptional customer experiences.

About arenaflex

arenaflex is a leading provider of customer service and benefits compliance solutions, serving over 1000 companies across various industries. Our mission is to empower businesses to deliver exceptional customer experiences, and we're committed to fostering a culture of excellence, innovation, and teamwork. As a valued member of our team, you'll have the opportunity to grow and develop your skills, working with a talented group of professionals who share your passion for customer service.

Job Summary

We're seeking a highly motivated and customer-focused Part-time Customer Service Representative to join our Operations team. As a key member of our team, you will be responsible for providing exceptional customer service, handling claims intake, and resolving customer issues in a timely and professional manner. This is a part-time position, working approximately 3-29 hours per week, with flexible scheduling options to accommodate your needs.

Key Responsibilities

* Provide positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs.

• Offer empathy and support to customers during the claim process.
• Collect and document all claim details provided by the customer into the claim accurately.
• Identify and resolve customer issues by adhering to clients-specific handling instructions.
• Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
• Punctuality and Reliability: Remain available for extended hours or additional shifts during peak periods or emergency situations to provide critical support.
• Adheres to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
• Successfully demonstrates arenaflex's core values:

+ Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth

Required Skills and Abilities

* Language Skills: + Ability to read and interpret documents such as police and accident reports. + Ability to write routine correspondence and detailed accident descriptions. + Ability to project a confident, clear, and professional telephone presence. + Ability to provide feedback verbally and written in a positive, professional manner.

• Bi-lingual in Spanish Preferred
• Computer Skills:

+ Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel. + Ability to type at least 40wpm.

• Education and Experience:

+ High School Diploma or general education degree (GED) required. + 1-2 years of quality assurance experience preferred.

Network Requirements

* Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net).

• Ethernet connection is not required, however strongly recommended.
• Must be on a private network, not allowed to work in public locations.
• No VPNs are allowed, as logins must happen in the US.

Benefits and Compensation

* Competitive compensation

• 20+ hours per week
• Ancillary Benefits: Eligible 1st day of month following 60 days of employment.

+ Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings

• Less than 20 hours per week
• Ancillary Benefits: Eligible 1st day of month following 60 days of employment.

+ Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings

• 401K: Eligible after 6 months of employment
• PTO: Eligible after 90 days of employment
• Employee Assistance Program

Why Join arenaflex?

* Opportunity to work from home in a remote setting

• Flexible scheduling options to accommodate your needs
• Competitive compensation and benefits package
• Opportunity to grow and develop your skills in a dynamic and innovative environment
• Collaborative and supportive team culture
• Recognition and rewards for outstanding performance

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job